Senior Manager, Programme Operations & Client Services

Job Description

Are you an experienced team lead with a passion for education and a strong focus on operational excellence? We are seeking a dynamic Senior Manager, Programme Operations & Client Services to join our team at NUS-ISS. In this critical role, you will manage the end-to-end operations of admissions and graduation processes, ensuring a seamless experience for our learners. If you're ready to contribute and to elevate your career in programme operations, we want to hear from you!

Job Responsibilities:

• Lead a team to ensure smooth operational processes for learners across graduate programs, from admissions through to graduation.
• Collaborate with internal and external stakeholders to plan, design, and implement processes that support the full lifecycle of graduate programmes, including admissions, programme execution, and graduation ceremonies.
• Oversee the daily operations of admissions, examination activities, graduation processes, student welfare and to ensure compliance with NUS-ISS standards, regulatory bodies, and funding agency requirements.
• Continuously review and improve processes and guidelines to ensure operational efficiency and alignment with industry best practices.
• Perform data analysis and generate reports for both internal and external stakeholders to support decision-making and track progress.
• Work closely with Practice Chiefs, Programme Chiefs, Business Development, and the Graduate Recruitment team to meet the goals of admissions and programme completion.
• Undertake ad-hoc projects related to programme operations and student services as needed.

Qualifications

• A degree from a reputable university with at least 15 years of experience, ideally in admissions, programme operations, or student services.
• Experience in managing the full student lifecycle, including admissions and graduation processes, preferably in higher education environment.
• Familiarity with registrar requirements or other educational funding schemes is an advantage.
• Strong problem-solving and communication skills, with the ability to manage complex operational processes.
• Excellent leadership, people management, and interpersonal skills.