Program Assistant

innovation and excellence for all of its members. The Program Assistant will provide complex administrative support for Program operations, excellent student and customer service in a front-desk capacity, and key support for student recruitment, admissions, and orientation processes. The LSA Honors Program's mission is to foster the intellectual, personal, and professional growth of students who demonstrate curiosity, integrity, and excellence, and who seek a rigorous and well-rounded undergraduate experience. The Honors experience provides stimulating coursework that represents the entire breadth of the College of Literature, Science, and the Arts. We strive to inspire students through personal advising relationships, and promote the individual development of our students by supporting research, travel, and civic endeavors. Provide complex administrative support to the LSA Honors Program in the following areas: reception, admissions and orientation, events, student activities, and student services. Reception Greet all visitors and direct traffic flow within the office suite; route calls, provide triage services at busy times; maintain advising and Honors' facilities calendars. Coordinate and schedule student front desk team and Perlman Honors Commons student team. Admissions & Orientation Generate and maintain databases of prospective incoming and active students. Manage workflow through the admissions and orientation processes, working closely with the Assistant Director of Honors and occasionally supervising student temporary employees. Troubleshoot and resolve system issues. Maintain electronic and paper files of student applications and reviews. Communicate with other university offices about the status of individual incoming students. Generate statistical reports and analyses of recruiting, admissions, and orientation efforts. Represent the LSA Honors Program to prospective students and their families in person and through telephone and email contact and at recruiting events, including some evenings and weekends. Represent Honors at recruiting and yield events such as Campus Days, giving presentations, and conducting Q&A sessions. Develop and manage the Honors Student Ambassadors program, recruiting and training students to represent Honors with prospective students and families. Provide logistical support for visiting students. Student Services Provide direct student services and back-up support for other student services personnel, including but not limited to class permissions, independent study permissions, conversions, overload permissions. Communicate and collaborate with faculty and staff in other units in aid of student services. Work with the Academic Auditor to manage workflow and guarantee timely processing of all student services. Provide back-up administrative support to the Honors Academic Affairs Committee. Develop and maintain records-keeping practices in accordance with university policies. Maintain and analyze records related to the Junior Honors Award, including serving as a unit point of contact for our Suitable student engagement app. Events Make and execute logistical plans for Honors Program events for students, parents, and alumni as scheduled during the academic year and summer orientation. Provide logistical support for a range of meetings and events. Review and choose vendors under supervision, establish contact, make arrangements for all logistics for the events, oversee set up and clean up, maintain event records and report trends. Ordering Supplies/Financial processing & maintenance Order and maintain supplies needed to support meetings, events, and routine office operations. Work with relevant staff team members to identify and anticipate needs and to coordinate purchases. Maintain and reconcile P-Card and prepare expense reports using the Emburse Enterprise expense management system with responsibility for ensuring compliance with University guidelines. Other duties as assigned. Bachelor's degree or an equivalent combination of education and experience Excellent writing, verbal, and interpersonal/customer service/student service skills Demonstrated ability to exercise initiative, independent judgment, discretion, and diplomacy Good problem-solving skills and commitment to life-long learning Ability to work under pressure, prioritizing and handling various tasks and deadlines simultaneously Experience with Microsoft Word and Excel, Google collaborative software, Canvas, Qualtrics, multi-line phone systems Enthusiasm for working as part of a whole-office team Student administrative support experience in university settings Experience supporting programs specific to undergraduate academic and co-curricular education Knowledge of and demonstrated proficiency in Google Drive (documents, spreadsheets, forms) and other collaborative and/or project management tools Knowledge of and demonstrated proficiency with university systems related to admissions processes, student services, and financial management such as MPathways and the Emburse Enterprise expense systems As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world. To learn more about LSA's Mission, Vision and Values, please visit https://lsa.umich.edu/lsa/about/vision-mission-values.html . This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment. The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act. Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended. The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.