Program Assistant, Financial Aid and Admission (Temporary)

Definition

This position will work with both Financial Aid and Admission Department. Under the direction of the Administrator, record, upload and report student information into an assigned database. This position will play a critical role in helping the department address backlogged work, improve workflow efficiency, and deliver high-quality service to students. Duties include data entry, document processing, communication with students, coordination with campus departments, and presentation during outreach events.

Employment Status

• This is a temporary, short-term peak position, limited to a maximum of 165 working days within a fiscal year.
• This position is part-time, working 20 hours per week.
• This position is not eligible for medical, dental, or vision benefits through the District.
• Holidays and vacations are unpaid.
• Sick leave is accrued in accordance with applicable state law.
• Employees who work over 1,000 hours in a fiscal year will be enrolled in CalPERS.

Duties and Responsibilities

1. Process and input student financial aid documents into Colleague; ensure data integrity and completeness.
2. Track, scan, upload, and maintain student records and documents in digital databases; prepare and maintain a variety of narrative and statistical reports related to Financial Aid programs and activities; assist in organizing data for internal and external audits.
3. Assist in resolving student concerns and conflicts related to financial aid processes by identifying issues, providing accurate information, and offering appropriate solutions or referrals.
4. Collaborate with the Admissions Evaluation team to support degree audit course evaluations and maximum time frame appeals as they relate to financial aid eligibility.
5. Provide frontline support to students regarding financial aid status, forms, and general inquiries via in-person, over the phone, and email communications.
6. Assist students in completing required documentation for financial aid eligibility, ensuring accuracy and compliance with federal and state regulations.
7. Follow up with students to collect missing documentation or resolve discrepancies in their forms.
8. Support financial aid outreach activities and workshops.
9. Uphold confidentiality of sensitive student data in compliance with FERPA and institutional policies.
10. Demonstrate sensitivity to and respect for the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College's Students, faculty, staff, and community.
11. Actively engage in practices that foster a supportive and welcoming environment for all students, with a focus on removing barriers and promoting student success.
12. Attend training, meetings, and professional development activities as assigned.
13. Perform related duties and responsibilities as assigned in support of Financial Aid operations