"Program Assistant"

Job Description

The University of Hawai‘i, Kapi‘olani Community College, is seeking applications for a Program Assistant in the Vice Chancellor for Student Affairs.

Duties and Responsibilities:

• Serve as the program assistant, directly supervised by the Pahihi Program counselor. The Pahihi Program supports all incoming students to Kapiolani Community College who are not entering directly from high school.
• Provides staff support in areas such as individual academic advising; unofficial transcript evaluation and assessment of remaining requirements; intensive student outreach and support; data collection, interpretation, and analysis.
• Monitors student progress through the admissions and enrollment cycles, from onset to completion; coordinates and initiates expediting actions.
• Develops, prepares and presents written and oral reports and recommendations related to outreach, marketing messages, and changes in program deliverables.
• Develops or improves procedures, such as outreach campaigns; makes recommendations, such as website improvements; conducts inspections, such as analysis of mail merge marketing data.
• Develops complex or special nonrecurring reports to determine trends, inferences, and projections for the Pahihi Program.
• Responsible for specific segments of marketing and outreach to admitted students.
• Advises supervisor of project progress and anticipated problems.
• Recommends changes to program policies and procedures to improve operations and achieve efficient service related to increasing enrollment.
• Receives training relative to academic advising, campus policies/procedures, and marketing programs.
• Develops and/or directs and/or coordinates and/or participates in the administration of programs and associated activities in specialized areas, such as supporting returning adult students with direct services.
• Supervise student employees as needed.
• Other duties as assigned.

Minimum Qualifications:

• Possession of a baccalaureate degree in Business, Social Sciences, Education, or related field and 3 years of progressively responsible professional experience in business or academic advising.
• Demonstrated ability to operate a personal computer and apply word processing software.
• Considerable working knowledge of principles, practices and techniques in the field of academic advising and marketing.
• Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories related to admissions, FERPA, and academic advising.
• Demonstrated ability to interpret and present information clearly in writing, verbally, and through reports.
• Demonstrated ability to establish and maintain effective working relationships.
• For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
• Any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities.

Desirable Qualifications:

• Professional experience with responsibilities for supporting returning adult students through academic advising and marketing; or equivalent education/training or experience.
• 2 years part-time work experience in supporting a special population of students with academic advising and marketing.
• Experience with the study of languages and cultures.
• Demonstrated ability to use graphic design software (such as Canva or Adobe Illustrator) to create marketing materials.
• Demonstrated ability to resolve wide ranging complex problems through creative reasoning and logic.

How to Apply:

Click on the "Apply" button to complete an application and attach the required documents: Cover letter, Resume, Names and contact information of at least three professional references, Official graduate and undergraduate transcript(s), and Relevant certification if applicable. Incomplete applications will not be considered. For inquiries, contact Kapiolani Community College Human Resources Department at kapcchr@hawaii.edu or (808) 734-9573.

The University of Hawai‘i is an Equal Opportunity Institution. For more information, visit: EEO Policies. Employment is contingent on eligibility verification and reference checks.