"Program Assistant II"

Job Details

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Position Title: Program Assistant II

Job Category: University Staff

Employment Type: Regular

Job Profile: Department Assistant

Job Duties:

This position provides advanced administrative and program support for the School of Nursing and Health Professions (SoNHP) and reports to the Dean of the College of Nursing, Health Professions, and STEM. Working closely with the School Director, program leadership, and university offices, this role supports daily operations of professional programs while ensuring compliance with University, State Board of Nursing, and accreditation requirements. Key responsibilities include coordinating and processing student clinical site placements with public and private agencies, maintaining accurate compliance records, managing confidential data in multiple digital systems, and assisting with program marketing, recruitment, retention, and graduation activities. The position also collaborates across campus to ensure smooth processes, reviews program materials for accuracy and compliance, and may assist in guiding student employees.

As a primary contact for prospective and current students, faculty, staff, and community partners, this role requires exceptional customer service, professional communication, and the ability to balance multiple projects and deadlines in a fast-paced environment. The ideal candidate is self-motivated, technologically proficient, able to exercise sound judgment in specialized program support work, and committed to maintaining a high level of confidentiality while contributing to the success and reputation of the SoNHP.

Key Job Responsibilities:

• Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations
• Maintains established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures
• Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision
• Collects, analyzes, and prepares various communication materials from established sources utilizing technology mediums
• Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities

Department: School of Nursing and Health Professions

Compensation: Starting at $19/hour and commensurate with experience

Required Qualifications:

• Demonstrated ability to draft clear, grammatically correct correspondence and professional documents (e.g., emails, reports, or letters), and to communicate ideas effectively through phone conversations and/or meetings
• Professional experience in an academic/administrative/clerical office role
• Professional experience with MS Office Suite and Google applications, including advanced functions and demonstrated ability to quickly learn new (academic or software) programs
• Proven experience managing multiple projects or tasks simultaneously, prioritizing responsibilities, and consistently meeting deadlines in a fast-paced environment

Preferred Qualifications:

• Working knowledge of University and School of Nursing and Health Professions policies and procedures, including program pre-requisites, holistic admission process, and curricula
• Comprehensive understanding of the general policies and resources of a public university and/or a college including knowledge of Family Educational Rights and Privacy Act (FERPA) as it applies to students
• Expert knowledge of agency health requirements, medical terminology, medical records, lab reports, HIPAA, CDC, OSHA, and clinical agency expectations for care givers, and Wisconsin’s Care Giver Law
• Intermediate to high-level proficiency with the University Student Information System, especially the functions of campus community, student enrollment, transcript request, and application processing
• Working knowledge of purchasing, travel expense reporting, and invoicing for Universities of Wisconsin
• Advanced keyboarding skills

How to Apply:

Applicants must submit the following documents using the online application:

• Resume
• Cover Letter

*Please use your application materials to speak to each of the qualifications for this position as listed above. Be sure to describe your relevant experience and areas of expertise, using specific examples from your work and education history. Applicants must complete all required fields and attach all required documents prior to submitting the online application.*

All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process.

Note: Once you have attached your materials and submitted your application, you will not be able to go into the system and change them.

To Ensure Consideration: Applications received by the end of the day on 10/13/2025 are ensured full consideration. Applications received after that date may be given consideration. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

Contact Information: For questions regarding your application and additional options to apply, contact Human Resources at recruitment@uwosh.edu or 920-424-1166