Program Assistant

Job Summary

The Utah Lions Eye Bank, located in Murray, UT, is a nonprofit organization and has facilitated the gift of sight worldwide through transplantation and research since 1972. By restoring vision, cornea donation changes not only the lives of recipients, but also the lives of everyone around them. We offer a comfortable working environment, flexible scheduling, an onsite gym and generous shift differential pay.

The Eye Bank Donor Screener is responsible for receiving and inputting all donor referrals by telephone and e-mail; triage and assign referrals to appropriate parties; and plays an integral role in supporting organ, eye and tissue donation.

Responsibilities

• Receive and document all information for each potential donor referral into a referral database.
• Interview referring hospital healthcare professionals to obtain brief information about the potential donor.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication "scripts" when handling different topics.
• Assign referral to appropriate personnel, and follow-up when necessary.

Problem Solving

Incumbents in this position are expected to be familiar with the department's policies and procedures and have working knowledge of University and department organizations and procedures in order to answer and assist staff and visitors. Incumbents are also expected to demonstrate sensitivity to others' needs while being understanding and helpful on the job. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.

Minimum Qualifications

Associate's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience) required. Two years of related experience, ability to use logic and reasoning to prioritize tasks, expertise using MS Office software, and demonstrated human relation and effective communication skills also required. Database experience preferred. Bachelor's degree in a related field may be preferred.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Experience with medical terminology
• Medical experience as MA, CNA or other related field
• Customer service experience

Special Instructions

Requisition Number: PRN14783N Full Time or Part Time? Part Time Work Schedule Summary: Variable. Day, swing and night shifts available. Department: 00267 - Ophthalmology-Services Location: Campus Pay Rate Range: $15.00 - $17.50