Program Assistant (Student Services)

Los Medanos College serves about 12,000 students who pursue transfer preparation, career education, and skill building. Located in East Contra Costa County, Los Medanos College is the only higher education institution in one of the fastest and continually growing regions of the East Bay.

This is a posting to develop a pool of hourly Program Assistants who may be available to work in short-term and temporary support roles with various Student Services departments at the Pittsburg campus and/or Brentwood Center. Specific position duties will depend on the assigned department but may include duties such as providing front desk services to students, supporting college events, assisting with communications, preparing department materials, and providing direction to student employees.

Position Definition: To schedule and provide a variety of college services for assigned programs in order to attract, retain and support a diverse population of students; and to provide administrative support to assigned student services programs.

Examples of Duties/Essential Functions:

• Performs a variety of administrative support functions to assist in coordinating a student services program on assigned campus.
• Prepares correspondence, memos and statistical materials; answers phones.
• Compiles data from a variety of sources for statistical reports, student data reports, student records and files, or material requested by the District and State Chancellors Office for the purpose of complying with financial and legal program requirements.
• Reviews applications or other program documents to determine acceptance.
• Processes eligibility and services for categorical programs in compliance with Title 5 regulations.
• Awards and disburses support services (e.g. book vouchers, meal tickets, grants, etc.).
• Arranges, schedules and assists in the development of training programs for faculty, staff and managers; assists faculty as needed in providing information on specific programs or areas.
• Assists students with navigating college processes as appropriate for assigned program; assists students in utilizing the services of the college and outside agencies; provides referral to auxiliary resources.
• Assists in the preparation of presentations, written information and other resource materials concerning available college and community services and programs.
• Assists in the development and performs delivery of workshops, activities and special programs to provide or promote access to and increased awareness of available student support services and programs; coordinates logistics, scheduling and participant communications.
• Coordinates with other departments and/or external vendors to arrange for support equipment, materials and services.
• Prepares and maintains records and files related to student contacts and the provision of services.
• Participates in and facilitates special events and activities as needed.
• Establishes appropriate linkages to special populations or community groups served; promotes program through participation in outreach and associations with high schools, middle schools or other local, regional or national organizations.

Minimum Qualification-Education/Experience: Two (2) years of experience performing responsible administrative duties in a related program. Possession of a high school diploma/GED or the equivalent plus additional coursework in a field related to the area of assignment.

Desirable Qualifications:

• Experience delivering high quality customer service
• Knowledge and familiarity with working in educational environments and Student Services
• Strong ability to take initiative in problem-solving and assisting students
• Experience and significant comfort utilizing various technologies/systems such as email and texting platforms, scheduling systems, video conferencing, and databases
• Demonstrated commitment to fostering equity, inclusion, and access for people from diverse multicultural, social, language, and educational backgrounds

To apply, please visit the application link: Apply Now