"Program Assistant (Veterans Services)"

Position Title

Program Assistant (Veterans Services)

Special Instructions to Applicants

This is a part-time, hourly position in the Contra Costa College Veteran Resource Center.

Our Vision for Social Justice

We are seeking people who recognize the critical role community colleges play in social justice, who have ability in this space, enthusiasm for this work, ideas and vision to improve our approaches, and a commitment to achieving equitable academic success for the 50,000+ students attending our five beautiful colleges and centers. Our social justice work calls for employees who have a sense of social responsibility, interest in our community and world in which we live.

The intention of social justice work is to strengthen humanity by understanding that every person deserves the benefits of fully participating in our society and institutions.

Academic researchers have illustrated that crucial social justice principles are a compilation of equality, equity, diversity, inclusion, engagement, environmental sustainability and human rights. These complex principles are challenging to operationalize in higher education; yet we are steadfast in our diligence to forge ahead to advance this vital mission.

Community colleges are uniquely positioned to lead higher education in the work of social justice. Many of our students come from historically underserved and underrepresented backgrounds, students of color, students with recent immigrant histories, students from cycles of low income if not poverty, students from indigenous communities, and students from first-generation families.

The idea of promoting social mobility through education is unconditionally and uncompromisingly embraced by community colleges. This is an exciting role, and it comes with a heavy responsibility. Simply put, we need to create environments where our students achieve greater academic success, so much so that we close our persistent equity/opportunity gaps.

If you are committed to social and racial justice and if you are interested in joining a community dedicated to solving these inequities through education, please apply.

Recruitment Type

Temporary/Hourly Assignment (Internal and External applicants)

Location

Contra Costa College

Position Definition

To schedule and provide a variety of college services for assigned programs in order to attract, retain and support a diverse population of students; and to provide administrative support to assigned student services programs.

Examples of Duties/Essential Functions

• Performs a variety of administrative support functions to assist in coordinating a student services program on assigned campus.
• Prepares correspondence, memos and statistical materials; answers phones.
• Compiles data from a variety of sources for statistical reports, student data reports, student records and files, or material requested by the District and State Chancellors Office for the purpose of complying with financial and legal program requirements.
• Reviews applications or other program documents to determine acceptance.
• Processes eligibility and services for categorical programs in compliance with Title 5 regulations.
• Awards and disburses support services (e.g. book vouchers, meal tickets, grants, etc.).
• Arranges, schedules and assists in the development of training programs for faculty, staff and managers; assists faculty as needed in providing information on specific programs or areas.
• Assists students with navigating college processes as appropriate for assigned program; assists students in utilizing the services of the college and outside agencies; provides referral to auxiliary resources.
• Assists in the preparation of presentations, written information and other resource materials concerning available college and community services and programs.
• Assists in the development and performs delivery of workshops, activities and special programs to provide or promote access to and increased awareness of available student support services and programs; coordinates logistics, scheduling and participant communications.
• Coordinates with other departments and/or external vendors to arrange for support equipment, materials and services.
• Prepares and maintains records and files related to student contacts and the provision of services.
• Participates in and facilitates special events and activities as needed.
• Establishes appropriate linkages to special populations or community groups served; promotes program through participation in outreach and associations with high schools, middle schools or other local, regional or national organizations.
• Performs related duties as assigned.

Minimum Qualification-Education/Experience

EXPERIENCE AND TRAINING

Two (2) years of experience performing responsible administrative duties in a related program.

EDUCATION/LICENSE OR CERTIFICATE

Possession of a high school diploma/GED or the equivalent plus additional coursework in a field related to the area of assignment.

CONDITION OF EMPLOYMENT

Must not have any unresolved financial issues with the U. S. Department of Education that would prohibit the ability to obtain National Student Loan Data System (NSLDS) access immediately.

Minimum Qualification-Knowledge Of

• Policies and regulations related to a specific student services program.
• Applicable laws and statues governing access to public programs and services.
• Modern office procedures, practices and technology/equipment.
• Philosophy and objectives of student services programs.
• Problems encountered by students supported.
• English usage, grammar, spelling, punctuation and vocabulary.
• Basic statistical compilation and other record keeping methods and procedures.
• Modern software applications (Microsoft Office Suite, etc.).

Minimum Qualification-Ability To

• Assist students in identifying concerns and problems and suggest appropriate alternatives to resolve those concerns.
• Prepare and maintain a variety of records, reports, and confidential materials related to students.
• Schedule and perform a variety of support functions pertaining to assigned student support program area.
• Understand and carry out verbal or written instructions.
• Communicate effectively, both orally and in writing.
• Work independently and exercise good judgment in performing assigned duties.
• Keyboard with accuracy.
• Establish and maintain effective working relationships with those contacted in the course of performing required duties.
• Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties.

Desirable Qualifications

• Knowledge or familiarity of various chapters of veteran benefits.
• Experience working with military-connected students.
• Experience as front desk intake in a welcoming environment.
• Document imaging software experience.
• Experience processing dynamic forms.
• Ability to create flyers for veterans programs.