Position Description
Department: Center for Academic Success & Specialized
Resource Center
Reports To: Director of Academic Success and Accessibility
Services
Under the supervision of the Director of Academic Success and
Accessibility Services, the Program Coordinator oversees the daily
operations of both the Center for Academic Success and the
Specialized Resource Center at Manhattan University. The Program
Coordinator ensures that tutoring, Supplemental Instruction, and
other peer academic support programs are effectively staffed and
delivered, while also ensuring that accommodations and
accessibility services are provided efficiently, confidentially,
and in compliance with university, state, and federal ADA policies.
The Program Coordinator supervises peer educators, builds strategic
relationships with faculty and campus partners, and serves as a
point of contact for both areas.
The ideal candidate is highly organized, collaborative, and
student-centered, and is capable of managing multiple programs,
student staff, and competing priorities across two distinct but
complementary service areas.
Job Responsibilities
Academic Success:
- Oversee daily operations of tutoring, Supplemental Instruction,
and other peer academic support services — including staffing,
scheduling, and space utilization serving as a primary point of
contact for students, faculty, and peer educators.
Recruit, train, and supervise peer educators, coordinating
hiring, onboarding, and professional development, and addressing
day-to-day performance and scheduling matters in consultation with
the Director.
Coordinate faculty outreach and course partnerships to identify
need and support integration of academic support services into the
curriculum.
Accessibility Services:
- Manage a caseload of students to advise on and coordinate
accommodations — including exam proctoring, alternate format
materials, assistive technology, and outside services such as ASL
interpreting and real-time transcription — in adherence to ADA
policies and protocols.
- Assist with recruiting, training, and coordinating
accommodation-related student staff, and maintain related logistics
such as the Emergency Locator Chart.
- Serve as liaison to accessibility technology vendors and
university accessibility coordinators, and keep the office current
on best practices in the field.
Shared Responsibilities:
- Monitor and evaluate program effectiveness across both areas by
collecting and analyzing participation and utilization data, and
preparing reports, surveys, and assessments for internal and
external audiences.
- Maintain office technology, student databases, and web content
for both centers, and develop or refine work plans and procedures
to guide service delivery.
- Represent both centers at campus events, orientations, and
committees; contribute to strategic planning and special
initiatives; and support training or workshops that advance the
mission of each area.
- Perform other duties as assigned.
Requirements
- Bachelor's degree, preferably in higher education, student
affairs, education, counseling, disability studies, academic
support, or a related field.
- At least one year of experience in academic support, student
success, tutoring, or disability/accessibility services environment
within an education environment.
- Demonstrated experience coordinating programs, supervising
student employees, and developing or facilitating training.
- Demonstrated knowledge of Section 504 of the Rehabilitation Act
of 1973, the ADA of 1990 and its 2008 amendments, and related
university, state, and federal policies.
- Strong organizational, communication, interpersonal, and
problem-solving skills, with sensitivity to the confidential and
unique needs of students.
- Demonstrated ability to work collaboratively with faculty,
staff, students, and campus partners, including diverse and
international student populations.
- Commitment to inclusive, student-centered practices and the
academic success of diverse student populations.
Supplemental Information
Knowledge, Skills, and Abilities:
- Working knowledge of assistive technologies for persons with
disabilities; experience with AIM case management software
preferred.
- Strong analytical skills to interpret data and inform
recommendations.
- Proficiency with standard office technology, scheduling
systems, and student database systems.