"Program Coordinator, Campus Tours"

Program Coordinator, Campus Tours

Job ID: 290447

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Department Specific Tasks and Responsibilities

1. Serves as the point of contact for all tour-related needs.
2. Delivers presentations to student groups and prospective families
3. Serves as the supervisor and hiring manager for campus tour and Welcome Center student assistants
4. Schedules campus tours and ensures they are staffed appropriately
5. Organizes and implements customer service training and personal development components for student employees
6. Advises and counsels current and future students by answering questions, providing information on the admissions process, and tracking and monitoring prospective student files
7. Arranges group tours and coordinates with Parking, Campus Services, Housing, and other applicable campus partners as required
8. Oversees the front desk at the Kennesaw Campus Welcome Center and spends at least one (1) day a week at the Marietta Campus to facilitate tours
9. Performs administrative duties (i.e., monitoring and responding to call tickets and campus visit and group tour emails) and handles walk-ins, assist with department events such as Open House

Job Summary

Plans and implements program initiatives for the assigned college, department, and/or unit. Participates in the generation of program resources, communication, design and development of operating goals, objectives, and protocols. Serves as primary point for program implementation and operational matters. Provides technical, professional and programmatic guidance, consultation, and support.

Responsibilities

1. Develops, plans, and coordinates the implementation and execution of programs, special projects, events, and other initiatives designed to achieve the overall mission, goals, and objectives of the assigned program(s) and/or department(s)
2. Oversees and administers all facets and activities related to day-to-day operations of the assigned program(s) and/or departments
3. Serves as liaison with internal and external clients on all matters relating to program and/or department activities
4. Provides, administers, and/or coordinates the provision of technical guidance, consultation, and related support to clientele within area of program focus
5. Assists with forecast projections and budget for each fiscal year and evaluates progress towards financial goals and may be responsible for the program or department's purchasing card (PCard)
6. Prepares and delivers presentations and collateral for program and/or department and events
7. Coordinates and administers the collection, compilation, and analysis of program activity data, prepares comprehensive program reports and evaluation summaries
8. May coordinate, administer and monitor social media presence and program outreach
9. May supervise and/or lead assigned staff and/or students assistants

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in related field

Required Experience
One (1) years of related work experience

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Previous experience with program development and coordination
Previous experience in higher education

Proposed Salary

https://hr.kennesaw.edu/benefits/index.php

Knowledge, Skills, & Abilities

ABILITIES
Able to devise, develop, collect and analyze statistical information and reports
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Ability to make administrative and/or procedural decisions and judgments

KNOWLEDGE
Demonstrated professional knowledge and operational expertise within designated area of program focus

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette