Job Details
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Job Title
Program Coordinator for Outreach and Strategic Enrollment Initiatives
Department
Strategic Enrollment | Graduate and Professional Admissions
Reporting to the Assistant Director of Graduate and Professional Admissions, and as a member of the Graduate and Professional Admissions (GP) Outreach team, the Program Coordinator is responsible for the following job responsibilities:
Serves as an advanced resource to GP and Buckeye Link staff to resolve escalated admissions cases involving complex application and enrollment issues. Maintains current knowledge of international and professional admissions policies and procedures, including state and federal regulations, SEVIS requirements, and distinctions among international visa types. Stays current with Ohio State Graduate and Professional program offerings and application procedures. Interfaces with programs and processing units. Uses a Peoplesoft Student information database to look up applicant information and provide status updates to applicants, admits and matriculants; ensures effective intake of students. Conducts recruitment outreach via phone and email using a Salesforce CRM. Meets with students via virtual and in-person appointments and responds to student inquiries via email and phone.
Utilizes professional knowledge and experience to develop, implement, oversee, and manage Graduate and Professional Admissions outreach and recruitment activities in support of strategic enrollment initiatives, examples of which may include, but are not limited to:
Develops, implements, and oversees GP’s Campus Visit Program, offering individual and group campus tours and customized virtual information sessions to promote access to Ohio State to prospective graduate and professional students. Serves as the primary point of contact and operational liaison, coordinates logistics and provides exceptional customer service. Collaborates with visitors and group leaders, student organizations and campus support services, faculty and program staff, and SEM Marketing and Strategic Communications. Implements on-campus and off-campus recruitment programming designed to cultivate relationships in alignment with the Strategic Enrollment plan. Ensures timely and accurate administration, management, and communication of events, programs and initiatives and tracks and reports success of these recruitment efforts.
In support of international recruitment initiatives, plans specialized recruitment events for sponsoring agencies and prospective sponsored students on-campus and off-campus, including presenting webinars and serving as liaison and primary point of contact between EducationUSA, Fulbright, and other sponsoring agencies, international alumni groups, SEM Marketing and Strategic Communications, the Office of International Affairs (OIA), and program offices;. Creates targeted recruitment and yield marketing campaigns and implements on-campus and off-campus recruitment programming designed to cultivate relationships in alignment with the Strategic Enrollment plan. Ensures timely and accurate administration, management, and communication of events, programs and initiatives and tracks and reports success of these recruitment efforts. Serves as a subject matter resource for information focusing on best practices for recruitment and enrollment that promotes international student enrollment.
Conducts large and small-group presentations and webinars regarding the admission process. Travels to represent GP at recruiting events and programs, both locally and nationally. Occasional weekend and evening work required. Occasional overnight travel (for professional development conferences and/or recruitment activities) required.
Participates in special projects to support the needs of the Outreach Team, including but not limited to: Assists with the design, content development and maintenance of the team’s training manuals, job aids, and other instructional materials, templates, PowerPoint presentations and webinars, in accordance with brand guidelines and best practices, adapting complex information into user-friendly and easy-to-understand visual, written and recorded materials. Serves on university and professional committees. Trains and manages up to 3 student workers, employing a comprehensive performance management process, including setting expectations through planning, coaching and performance review. Performs other duties as assigned.
This position requires successful completion of a background check. Hybrid schedule with a minimum of three days per week of in-person work may be approved after successful completion of training, subject to the operational needs of the Outreach team.
Qualifications
Required:
Bachelor's degree or equivalent experience. 2 years of relevant experience required.
Excellent communication and presentation skills, experienced, dynamic and engaging public speaker/presenter. Strong project management skills, highly organized, detail-oriented. Strong customer-service background and ability to track and resolve problems. Experience with office technology, such as Microsoft Office applications.
Desired:
2-4 years of relevant experience preferred, particularly in the field of Admissions/Recruitment, or a closely related field.
Demonstrated experience working with international students.
Current resume and cover letter with your application are required for consideration.
Additional Information
The target hiring rate for this position is $20.24/hr.
Job Profile
Name: Graduate and Professional Admissions Specialist 2 (ACAGPAS2)
Function: Academic Administration
Sub-function: Graduate and Professional Admissions
Career Band: Individual Contributor - Specialized
Career Level: S2
Location: Student Academic Services (0160)
Position Type: Regular
Scheduled Hours: 40
Shift: First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Organization
About The Ohio State University
The Ohio State University, one of the biggest and most comprehensive universities in the country, creates experiences that bring together expertise, ideas and resources to improve communities locally and globally.
Ohio State is regularly honored as one of the nation’s top 20 public universities. With campuses and research centers throughout the state, the institution’s unrivaled depth and breadth advance innovation, health care and research within Ohio’s communities. For more than 150 years, Ohio State has inspired the next generation of leaders, discovering groundbreaking medical breakthroughs and finding solutions to the problems the world is facing now.
Ohio State also has a top-rated academic medical center and a premier cancer hospital and research center.
Ohio State offers more than 200 majors and programs — plus 500 specializations — for undergraduates, in addition to more than 230 master’s, doctoral and professional degree programs and an estimated 12,000 course offerings.
Join Ohio State’s Community
At The Ohio State University, we connect people, ideas and resources to put knowledge into practice and create meaningful impact in people’s lives. Buckeyes lead with purpose. We advance excellence and inspire people to join in and take action. Together, we’ll create meaningful impact at a scale few others can match.
Explore our Extensive Benefits
Ohio State provides access to opportunities and resources for all employees. Starting your first day, Ohio State offers you a comprehensive benefits package.
- WORK-LIFE: Flexible and remote work arrangements where applicable, child care program, and access to educational, athletic and cultural events.
- RETIREMENT: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans.
- HEALTH: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming.
- TIME OFF: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available.
- FINANCIAL: Tuition assistance for employees and their dependents, adoption assistance, and discounts with preferred vendors and university partners.
- WELLNESS: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.
