Serves as a central point of contact between students, faculty,
staff, other departments, and/or external constituencies on
day-to-day programmatic, operational, and administrative matters;
assists with seminars, meetings, special projects, and/or general
problem resolution.
Coordinates activities of support staff, consultants, faculty,
and/or volunteers engaged in implementation and administration of
program objectives.
Monitors and administers program/project revenues and expenses;
may develop or participate in the development of funding proposals
for the program.
Writes, edits, and coordinates development of course catalogs,
promotional materials, educational materials, training manuals,
newsletters, and/or brochures, as appropriate to the program.
Maintains program/project records, researches information and
gathers and computes various data; prepares special and/or one-time
reports, summaries, or replies to inquiries, selecting relevant
data from a variety of sources.
Job Responsibilities:
- Over see all aspects of the Student Disability Services Testing
Center.
- Lead daily Testing Center operations and coordinate the work of
Program Coordinators, graduate assistants, proctors, and student
employees to maintain consistent and efficient service
delivery.
- Assist with coordinating the daily operations of the Student
Disability Services Testing Center.
- Facilitate a resolution to potential conflicts or issues that
arise during test administration.
- De-escalate mental health concerns that arise during testing
and provide immediate care resources if needed.
- Use professional judgment to determine if the student is able
to continue with testing and coordinate the rescheduling of tests
if necessary. • Serve as the lead operational resource for complex
testing situations, accommodation implementation questions, and
procedural concerns requiring advanced judgment.
- Ensure consistent implementation of approved accommodations,
testing procedures, testing security standards, and customer
service expectations across testing operations.
- Resolve complaints from instructors and facilitate a
solution.
- Serve as the primary operational resource for faculty regarding
complex accommodated testing questions, testing security concerns,
and procedural issues.
- Coordinate the resolution of complex operational concerns
involving faculty, students, and testing staff and elevate matters
to department leadership when appropriate.
- Supervise and train proctors, student workers, and graduate
assistants.
- Works with UPD and emergency management services to make our
space secure and safe for all students and staff.
- Serve as the first point of contact for operational questions
from Testing Center staff and provide guidance, coaching, and
direction regarding procedures and work priorities.
- Lead special projects and operational initiatives related to
testing services as assigned by department leadership.
Other Qualifications:
- Previous supervisory experience required
- Previous accommodated testing experience preferred
- Please submit resume and cover letter
Substitution Statement: An equivalent combination of related
experience and education may be considered for this role.
Substitutions of the required experience or education will be
assessed on a 1:1 substitution basis.
Education Qualifications:
Bachelor's (Required)
Experience:
Relevant experience | 3 Years | Required
Compensation:
$56,763.20 - $85,134.40
Interview Requirement:
Interview Requirements: Any candidate who is called for an
interview must notify the Department of Equal
Opportunity/Regulatory Compliance in writing of any reasonable
accommodation needed prior to the date of the interview.
EEO Statement:
The University of Mississippi provides equal opportunity in any
employment practice, education program, or education activity to
all qualified persons. The University complies with all applicable
laws regarding equal opportunity and does not unlawfully
discriminate against any employee or applicant for employment based
upon race, color, gender, sex, pregnancy, sexual orientation,
gender identity or expression, religion, national origin,
ethnicity, citizenship, age, disability, military status, protected
veteran status, genetic information, or any other legally protected
status.
Background Check Statement:
The University of Mississippi is committed to providing a safe
campus community. UM conducts background investigations for
applicants being considered for employment. Background
investigations include a criminal history record check, and when
appropriate, a financial (credit) report or driving history
check.
