Program Coordinator, Learning Assistant (LA) Program

Job Summary

The Learning Assistant Program at CU Boulder welcomes applications for the Program Coordinator position! The Learning Assistant (LA) Program is a campus-wide program that provides growth and leadership opportunities to students who are selected as undergraduate Learning Assistants (LAs). LAs are core members of instructional teams, who support both students and faculty to create more inclusive, learner-centered classrooms that improve student and faculty success. Each semester, the LA Program supports 50-60 faculty across 12-15 departments that provide opportunities for 170-200 pedagogically-trained LAs to engage with all students in the main parts of class (i.e. lecture, recitation, lab, workgroups). We are seeking a part-time Program Coordinator who will work in close collaboration with team members to manage the day-to-day operations of the CU Boulder Learning Assistant (LA) Program (https://www.colorado.edu/program/learningassistant/). This position is 75% FTE during the academic year (August – April) and 50% FTE during summer (May – July). As the program grows, there may be an opportunity for additional FTE. The LA Program is run by a small, collaborative team that includes a full-time director, two teaching faculty, and the program coordinator.

Who We Are

Undergraduate LAs transform the educational landscape on campus. They are core members of the instructional team, who support both students and faculty to create more inclusive, learner-centered classrooms that improve student and faculty success.

What Your Key Responsibilities Will Be

Manage processes for setting up stipends and onboarding undergraduate students who are selected for Learning Assistant (LA) Program appointments.

• Manage stipend setup and onboarding process for ~170-200 Learning Assistant appointments and ~15-20 LA Mentor appointments per semester (Fall and Spring). Manage stipend setup for ~5-10 Learning Assistant appointments in Summer terms.
• Maintain an accurate, systematic process for compiling student information, verifying funding, and tracking status of Human Capital Management (HCM) entries.
• Work in collaboration with the HR Service Center (HRSC) to set up student stipends, following appropriate HR processes and procedures, verify accurate entry into HCM and work with HRSC to resolve errors as needed.
• Work in collaboration with the Office of Financial Aid to report student stipends each semester.
• Communicate and support students who are selected as LAs in navigating onboarding and stipend payment processes. Respond to, research, and resolve issues promptly.

Communications and Marketing

• Manage laprogram@colorado.edu email account daily and respond and/or route to other team members, as appropriate. Serve as a primary point of contact for all LA Program associated faculty, students, staff, and other interested parties.
• In collaboration with team members, develop and implement a multifaceted communication and marketing plan for LA Program, integrating a variety of communication tools and platforms (i.e. online calendars, social media, website, flyers, logos, photos, videos, print and other materials).
• Keep LA Program website updated.
• May supervise and direct student workers in the design and distribution processes of promotional materials.

Event Planning and Implementation

• Collaborate with team and various campus units to organize, manage, and implement logistical details of program events and ensure high quality experiences within budget.
• Secure reservations for large event spaces on campus, develop and finalize catering orders within budget, ensure appropriate levels of staffing, secure parking passes for program staff, supervise setup and teardown, manage reception desk, purchase and transport all needed materials.
• Schedule and supervise student employees for loading, unloading, set up, and break down for main events.
• Follow and adapt current processes and timelines for event planning, implementation, and follow-up within LA Program project management platform.

Financial, Procurement, and Expense Reconciliations

• Manage procurement processes for LA Program.
• Compile and submit appropriate documentation, ensuring adherence to CU policies and processes working in collaboration with VCAA Financial Service Center.

General Business Operations

• Data collection and reporting: Use multiple business platforms to track program data, including LA Campus software. Compile requested data for program director and team to incorporate into semester and annual reports, and other needs, as requested.
• Learn and maintain knowledge of CU business platforms (i.e. Concur, Marketplace, etc) and related processes and policies by attending and participating in relevant meetings and workshops and referring to available training and resources.
• Evaluate program operating procedures and recommend changes to program director to assure compliance, accuracy, and efficiency.
• Organizational management and collaboration: Maintain program files and tools across various platforms to support collaborative team environments.
• Manage LA Program office, meeting, and storage spaces, including management of room reservations, scheduling maintenance, and ensuring that spaces remain clean, organized, and welcoming for all who utilize the spaces.

Other duties as assigned.