Compensation Type: Salaried
Compensation: $53,581.50
The Program Coordinator, New Student Coach serves as a coach,
navigator, supporter, and motivator to further stimulate learning
acting as the initial connection for admission and student services
to new students in a complex learning environment. This role is
responsible for providing new student support and coaching on how
to transition into college including holistically speaking with
students about goal setting, learning strategies, time management,
organizational skills, self-regulation and self-efficacy. The New
Student Coach duties include but are not limited to: College
readiness support (placement assessments, career assessments, Prior
Learning Assessment (PLA), online learning, etc.); academic
coaching, tailored learning support, and participation in
campus-wide events such as New Student Programs, Admission
transition events, placement testing events, and advising/career
events.
ESSENTIAL JOB FUNCTIONS
New Student Coaching & Support
- Provides direct individualized guidance, academic coaching, and
advising on issues such as goal setting, learning strategies, time
management, and organizational skills that will impact their
placement, enrollment, and financial assistance.
Provides a tailored student experience by creating and
reviewing information regarding career opportunities, program of
study, placement, orientation, and financial aid.
This includes communicating the potential effect of changes in
their course load, withdrawal from their classes, and eligibility
for a refund of tuition charges, and adherence to the Satisfactory
Academic Progress standards policy and appeal process.
Assists and supports students throughout the admission and
enrollment process.
Provides proactive outreach and follow-up support via written
and phone communications.
Utilizes Workday Student to run reports, manage cohort
activities, and send engagements to caseload of students.
Tracks all activities, evaluates their effectiveness, and
recommends outreach changes and improvements.
Assists students in understanding their financial obligations
and educating them on how Columbus State Community College,
federal, state and third-party resources can assist them.
Utilizes critical thinking, problem solving and experience with
student issues to be proactive in addressing potential student
concerns, identifying potential barriers within the student
enrollment process and initiating steps resulting in
resolution.
Program Coordination, Design & Facilitation
- Serves as a primary facilitator of new student programs
(including Academic and Career Pathway Orientations, Course
Scheduling Workshops, and Online Orientation) by designing and
developing engaging presentations, first semester course
recommendations, financial aid support, and general support to new
students and their families.
- Creates, facilitates, and presents professional, engaging, and
motivational presentations using the latest technology to a wide
variety of audiences providing information about the College and
opportunities for students.
- Contributes and participates in the planning, development, and
implementation of activities designed to attract and enroll new
students.
- Works on projects and events overseen by leadership in New
Student Onboarding and Assessment.
- Creates materials that guide and educate students in
understanding their transition as a (new) student at the
College.
- Ensures that the College’s vision and mission are reflected in
all aspects of the transition/orientation student experience, i.e.
implementing standard aesthetics, and elements that are user
friendly and designed for optimum student engagement.
- Integrates and explains policies and procedures of all areas of
enrollment services and other closely related areas to new
students.
- Anticipates students' needs by considering all aspects of the
enrollment cycle.
- Supports and contributes to on campus visits, providing campus
tours, special event programming, and other internal and external
recruitment activities.
Building Partnerships
- Collaborates closely with key Columbus State departments
including the Academic Affairs, Admissions, Advising, Career
Services, Placement Testing, International Student Services,
Student Central, Enrollment Services Operations, and Accessibility
and Testing to ensure effective student enrollment
matriculation.
- Makes appropriate referrals to faculty, advisors, counselors,
program coordinators, student service areas, or other resources as
needed.
- Assists with other Enrollment and Student Service areas as
needed/assigned.
Cross Functional Collaboration & Training
- Assists with other Student Success areas as needed or assigned,
particularly during high-demand periods.
- Collaborates with colleagues across the division to streamline
processes and deliver consistent, student-friendly support in cross
training in multiple areas of the student experience to provide
seamless service and ensure continuity of operations.
- Works from multiple college locations as assigned, ensuring
consistent practices, strong service coverage, and enhanced overall
student experience.
Culture of Respect
- Fosters and maintains a safe environment of respect and
inclusion for faculty, staff, students, and members of the
community.
OTHER DUTIES & RESPONSIBILITIES:
- Manages multiple assignments of varying complexity while
meeting federal as well as internal regulations and procedures,
with the ability to adapt to changing needs of the College and
business partners.
- Hours include a schedule rotation to support student needs
including occasional evenings and Saturdays based on operation
need.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
- Bachelor's degree in a related field.
- Two (2) years of experience in education, social work, customer
service, or other related fields.* An appropriate combination
of education, training, coursework and experience may qualify a
candidate.
CSCC has the right to revise this position description at any
time. This position description does not represent in any way a
contract of employment.
Full Time/Part Time:
Full time
Union (If Applicable):
Scheduled Hours:
40
Additional Information
In order to ensure your application is complete, you must complete
the following:
- Please ensure you have all the necessary documents available
when starting the application process. For all faculty positions
(Instructor, Annually Contracted Faculty, and Adjunct), you will
need to upload an unofficial copy of your transcript when
completing your aplication.
- Prior to submitting your application, please review and update
(if necessary) the information in your candidate profile as it will
transfer to your application.
If you are a current employee of Columbus State Community
College, please l og in to Workday to use the internal application
process.
Thank you for your interest in positions at Columbus State
Community College. Once you have applied, the most updated
information on the status of your application can be found by
visiting your Candidate Home. Please view your submitted
applications by logging in and reviewing your status.
