Recommend student employees for hire and, when necessary,
recommend appropriate corrective action or separation in
consultation with the Senior Coordinator and Director.
Develop and implement training that prepares student leaders to
support incoming students and families during orientation and
transition programs.
Develop student staff work schedules and assign duties based on
orientation and program needs.
Provide day-to-day work direction, coaching, feedback, and
clarification of performance and conduct expectations.
Monitor student staff performance and provide input into
performance evaluations in accordance with department and
university practices. Develop learning opportunities for student
leaders in areas such as communication, conflict resolution, peer
support, student wellbeing, customer service, campus resources, and
referral practices.
Evaluate the effectiveness of student-leader training and
recommend improvements based on program needs and assessment
results.
Orientation and Transition Planning & Implementation
- Plan and coordinate orientation and transition programs in
collaboration with the Senior Coordinator, Director, and campus
partners.
- Develop program learning outcomes, activities, and assessment
strategies that support incoming students' transition to the
university.
- Coordinate New Student Convocation, welcome activities, and
other transition experiences, including program logistics, campus
partnerships, communications, and implementation.
- Analyze participant feedback, program assessment results, and
identified student needs to recommend improvements to orientation
and transition programming.
- Research and recommend student engagement activities that
support peer connection, belonging, student success, and continued
transition throughout the first year.
- Serve as a program lead during assigned orientation and
transition programs, coordinating student staff and addressing
operational or student-service issues within established
guidelines.
- Collaborate with Student Affairs, Academic Affairs, colleges,
and other university departments to coordinate information,
resources, and services for incoming students.
New Student Enrollment Support
- Provide information and guidance to incoming students regarding
orientation, transition, and enrollment-related processes.
- Identify the nature of student concerns, explain applicable
university processes and requirements, and assist students in
identifying appropriate resources and available courses of
action.
- Refer students to academic advising, enrollment services,
student support programs, or other campus resources as
appropriate.
- Collaborate with Academic Affairs, college advising units, and
other campus partners to address recurring orientation and
transition-related student issues.
Administrative Support
- Perform administrative tasks related to orientation leader
supervision and orientation program planning, including room
reservations, procurement card reconciliation, IT Security/ATI
review requests, purchase order requisitions, and budget ledger
entries.
Student Affairs/University Committees
- Represent New Student Programs and Family Engagement on a
variety of divisional and campus-wide committees.
Graduate Intern Management
- In partnership with other professional staff, recruit,
interview, recommend for hire, train, and provide work direction to
seasonal graduate student interns.
- Provide task direction, work assignments, performance feedback,
and clarification of conduct expectations; recommend appropriate
corrective action in consultation with professional staff as
needed.
- Ensure graduate interns execute their responsibilities
appropriately and effectively as representatives of the department,
division, and university.
- Ensure graduate interns follow university employment guidelines
and comply with labor law.
QUALIFICATIONS:
- Bachelor's Degree - Equivalent to graduation from a four-year
college or university in a related field, including or supplemented
by upper division or graduate coursework in counseling techniques,
interviewing, and conflict resolution where such are
job-related.
- Possession of these knowledge and abilities is typically
demonstrated through the equivalent of three years of progressively
responsible professional student services work experience. One year
in the program area to which assigned may be preferred but is not
required.
- A master's degree in Counseling, Clinical Psychology, Social
Work, or a directly related field may be substituted for one year
of experience. A doctorate degree and the appropriate internship or
clinical training in counseling or guidance may be substituted for
the three years of experience for positions with a major
responsibility for professional career or personal counseling.
- Driver's license, Valid and in State
- Thorough knowledge of the principles of individual and group
behavior.
- General knowledge of the principles, practices and trends of
the Student Services field as well as general knowledge of the
policies, procedures and practices of the program area to which
assigned; general knowledge of individual counseling techniques;
general knowledge, or the ability to rapidly acquire such
knowledge, of the organizational procedures and activities of the
specific campus to which the position is assigned. Working
knowledge of student services programs outside the program to which
immediately assigned.
- Ability to analyze complex situations accurately and adopt
effective courses of action; advise students individually and in
groups on complex student‑related matters; determine appropriate
courses of action and proper techniques to utilize while engaged
with individuals in personal interactions of an argumentative or
sensitive nature; interpret and evaluate descriptions and
explanations of problems brought forward by individuals or student
organizations, analyze and define the problem, draw valid
conclusions and project consequences of various alternative courses
of action; carry out a variety of professionally complex
assignments without detailed instructions; and establish and
maintain cooperative working relationships with a variety of
individuals.
PREFERRED QUALIFICATIONS:
- Master's degree in higher education, student affairs,
counseling, education, or a related field.
- Experience coordinating orientation, transition, student
success, or related Student Services programs.
- Experience training and providing work direction to student
employees or peer leaders.
- Experience with program planning, event coordination,
assessment, and evaluation. Knowledge of student development and
learning theory as related to student transition and student
success.
- Experience collaborating with multiple departments or campus
partners to coordinate student programs and services.
- Strong written, oral, interpersonal, organizational, and
problem-solving skills.
- Knowledge of university academic and enrollment processes and
policies.
Out of State Work
The California State University (CSU) system is a network of
twenty-three public universities providing access to a quality
education through the support of California taxpayers. Part of
CSU's mission is to prepare educated, responsible individuals to
contribute to California's schools, economy, culture, and future.
As an agency of the State of California, the CSU's business
operations almost exclusively reside within California. The CSU
Out-of-State Employment Policy prohibits hiring employees to
perform CSU-related work outside California. For more information,
go to the
California
State University Out-of-State Employment Policy.
Background Check
Cal Poly Pomona will make a conditional offer of employment to
final job candidates, pending the satisfactory completion of a
background check (including a criminal records check). The
conditional offer of employment may be rescinded if the background
check reveals disqualifying information, and/or it is discovered
that the candidate knowingly withheld or falsified information. In
determining the suitability of the candidate for the position, Cal
Poly Pomona will give an individualized assessment to any
information that the applicant submits for consideration regarding
the criminal conviction history such as the nature, gravity and
recency of the conviction, the candidate's conduct, performance or
rehabilitation efforts since the conviction and the nature of the
job applied for. For more information, go to the
California
State University Background Check Policy.
Education Code 89521 Requirements
Applicants will be required to disclose whether they have received
a final administrative decision or final judicial decision
determining that they have committed sexual harassment within the
last 7 years only after a determination is made that they meet the
minimum qualifications for the position, and before an offer of
employment is extended. Applicants who reach the final stages of
the application process must also sign a release form that
authorizes the release of information by the applicant's current
and/or former employers to the CSU concerning any substantiated
allegations of misconduct.
CSU Classification Salary Range
This position is part of the APC bargaining unit 4. The CSU
Classification Standards for this position are located on the
CSU Classification Standards website. The CSU Salary Schedule
is located on the
CSU Salary Schedule website. The classification salary range
for this position according to the respective skill level is:
minimum $5,540 and maximum $7,893 per month. Please refer to the
anticipated hiring range for the appropriate salary rate for this
particular position.
Employment Eligibility Verification
Cal Poly Pomona hires only individuals lawfully authorized to work
in the United States. In compliance with federal law, all persons
hired will be required to verify identity and eligibility to work
in the United States and to complete the required employment
eligibility verification form upon hire. For more information, go
the
I-9
Acceptable Documents website.
University Driving Requirement
Positions that require driving for university business by using a
personal or state vehicle must comply with the Authorized
University Driver Policy. Driving records are monitored and
evaluated by the Risk Management Department. The Risk Management
Department evaluates a good driving report based on the following
criteria. The driver must: 1. Have a valid California or other
State Driver's license. 2. Have no more than 3 motor vehicle
violations or been the cause of 3 accidents in a 12-month period
(or any combination of 3 thereof) 3. Not have more than 3 DMV
Points, if their license is Class C or, 4. Not have more than 5 DMV
Points, if their license is Class A, B, or C with endorsements. For
more information, go to the
Authorized University Driver Policy.
Conflict of Interest
This position is a "designated position" in the California State
University's Conflict of Interest Code. The successful candidate
accepting this position is required to file financial interest
disclosure forms subject to state regulations. For more
information, go to the
Conflict
of Interest policy.
Child Abuse/Neglect Reporting Act (CANRA)
The person holding this position is considered a "mandated
reporter" under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment. Read more at
the
California
Child Abuse and Neglect Reporting Act policy.
Security & Fire Safety
In compliance with state and federal crime awareness and campus
security legislation, including the Jeanne Clery Campus Safety Act,
California Education Code section 67380, and the Higher Education
Opportunity Act (HEOA), Cal Poly Pomona's Annual Security Report
and Annual Fire Safety Report are available for viewing at
Cal Poly
Pomona's Annual Security Report and
Cal Poly Pomona's Annual Fire Safety Report.
Pay Transparency Nondiscrimination
As a federal contractor, Cal Poly Pomona will not discharge or in
any other manner discriminate against employees or applicants
because they have inquired about, discussed, or disclosed their own
pay or the pay of another employee or applicant. For more
information, see the
Pay Transparency Nondiscrimination Provision poster.
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees
with disabilities. Applicants with questions about access or
requiring a reasonable accommodation for any part of the
application or hiring process should contact the ADA Coordinator by
email at
ADACoordinator@cpp.edu. For
more information, go to
Employment Notices.
Equal Employment Opportunity
Consistent with California law and federal civil rights laws, Cal
Poly Pomona provides equal opportunity in employment without
unlawful discrimination or preferential treatment based on race,
sex, color, ethnicity, or national origin. Our commitment to equal
opportunity means ensuring that every employee has access to the
resources and support they need to thrive and succeed in a
university environment and in their communities. Cal Poly Pomona
complies with Title VI of the Civil Rights Act of 1964, Title IX of
the Education Amendments of 1972, the Americans with Disabilities
Act (ADA), Section 504 of the Rehabilitation Act, the California
Equity in Higher Education Act, California's Proposition 209 (Art.
I, Section 31 of the California Constitution), other applicable
state and federal anti-discrimination laws, and CSU's
Nondiscrimination Policy. We prohibit discriminatory preferential
treatment, segregation based on race or any other protected status,
and all forms of discrimination, harassment, and retaliation in all
university programs, policies, and practices.
As a federal contractor, Cal Poly Pomona complies with the Vietnam
Era Veterans' Readjustment Assistance Act (VEVRAA) and requests
priority referral of protected veterans for our job openings.
Other Notices
For other important employment notices, we invite you to visit
Cal Poly Pomona's Employment Notices web page.
Advertised: October 05, 2026 (9:00 AM) Pacific Daylight
Time
Applications close: October 19, 2026 (11:55 PM)
To apply, visit https://careers.pageuppeople.com/873/po/en-us/job/562875/program-coordinator-orientation-and-transition-experiences
je-c17c5d49be38429092a200c53a40adb6
