Program Director, Advising Technology

Location: Raleigh, NC

Essential Job Duties:
The Program Director, Advising Technology reports to the Associate Vice Chancellor and Associate Dean and works closely and collaboratively with academic colleges and campus partners. The position provides leadership for the implementation, management, and effective utilization of Navigate360 and other advising technologies to support student success, retention, and persistence to graduation through the strategic use of data, technology, and integrated student support practices.

The Program Director, Advising Technology is responsible for, but not limited to:

Oversee Implementation and Utilization of Shared Advising and Student Support Technologies

• Provide leadership and oversight for the implementation, ongoing utilization, and continuous improvement of shared advising and student support technologies across the university.
• Develop and deliver training, resources, and professional development opportunities to support effective use of advising and student support technologies by faculty, staff, advisors, and campus partners.
• Consult and collaborate with leadership across DASA, academic colleges, and other campus units to identify technology needs, enhance platform utilization, and support student success initiatives.
• Serve as a primary point of contact for advising technology inquiries, providing consultation, troubleshooting support, and guidance to campus partners regarding system functionality and effective use.
• Serve as the liaison to respective technology vendors and collaborate with university technology partners to coordinate system enhancements, integrations, upgrades, testing, and resolution of functional or technical issues.

Office Management

• Provide day-to-day leadership and coordination for the advising technology program, establishing priorities and ensuring activities align with divisional and university goals.
• Develop, maintain, and communicate operational processes, procedures, documentation, and resources related to shared advising and student support technologies.
• Coordinate projects, initiatives, meetings, and implementation activities involving advising technology and related student success efforts.
• Monitor program needs, timelines, deliverables, and emerging priorities to support effective and efficient operations.
• Maintain strong working relationships with DASA units, academic colleges, technology partners, and other campus stakeholders to facilitate coordination and address operational needs.

Assessment

• Coordinate and respond to data and reporting requests related to advising technologies, student support initiatives, and platform utilization.
• Oversee assessment activities and annual reporting processes, including the collection, analysis, interpretation, and communication of relevant program and utilization data.
• Serve as a liaison among campus partners, Enterprise Application Services (EAS), and Enrollment Management and Services (EMAS) to promote data accuracy, integrity, and consistency within shared platforms.
• Use assessment findings, institutional data, and platform information to identify trends, evaluate effectiveness, and inform recommendations for program and technology improvements.
• Collaborate with campus partners to establish assessment practices and measures that demonstrate the effectiveness and impact of advising technology and related student success initiatives.

Campus Service

• Represent advising technology and related student support initiatives on university, divisional, and cross-functional committees, workgroups, and project teams, as appropriate.
• Build and maintain collaborative relationships with academic colleges, DASA units, faculty, advisors, technology teams, and other campus partners to advance shared priorities.
• Contribute expertise regarding advising technology, student support systems, data, and related practices to campus initiatives and decision-making.
• Participate in university initiatives and special projects that support academic advising, student success, retention, and effective use of shared technologies.
• Remain informed of emerging practices and developments in advising and student support technology and share relevant information and recommendations with campus partners.

Other Work/Responsibilities:

• Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Minimum Experience/Education:

• Master's degree in the areas of higher education, student services administration, student development, instructional administration, education, planning, counseling or related field and five years of job-related experience.

Required Qualifications:

• Demonstrated experience in academic advising, student support, or related student success initiatives.
• Experience extracting, analyzing, interpreting, and reporting data using student information systems, including experience assessing programs or initiatives.
• Strong leadership and supervisory skills, with the ability to translate strategic priorities into operational goals, lead cross-functional initiatives, and support direct reports in achieving established goals.
• Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities, demonstrate initiative, and work independently.
• Excellent interpersonal, written, and verbal communication skills, with the ability to collaborate effectively with stakeholders.
• Ability to handle confidential and sensitive information with integrity, diplomacy, and discretion.

Preferred Qualifications:

• Experience in a higher education environment, including academic advising, with SIS (Operating Systems) and/or experience or other retention management system.

Required License or Certification:

• N/A

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.