"Program Manager, Columbus Promise"

ESSENTIAL JOB FUNCTIONS

Program Management

• Works collaboratively with the Columbus Promise team to support and empower Columbus Promise Scholars to develop skills, behaviors, and habits that contribute to success in college and beyond. Provides planning and coordination for Columbus Promise programs and support services including Columbus Promise Orientation, Visit Days, Blueprint Days, registration, recognitions, celebrations, recruitment and retention efforts, workshops, welcome week, etc. Works closely with the Columbus Promise partnership (City of Columbus, Columbus City Schools, and I Know I Can) to recruit, enroll, and retain students to Columbus Promise at Columbus State.
• Provides holistic student support by collaborating with all student service offices, academic programs, support services, workforce partners, College Credit Plus, faculty, academic leaders, and other administrators to align Columbus Promise components with college-wide retention efforts, improve academic success, career alignment, persistence, completion, and student success initiatives.
• Provides oversight of the Columbus Promise programming and outreach initiatives including activities planning, intervention creation, and general program development and implementation using best practices. Reviews and adheres to fiscal policies and procedures concerning the programming budget.
• Maintains Columbus Promise advising program calendar, Columbus Promise weekly email templates, including relevant Columbus Promise scholar dates and events, and external and internal partner events.

Student Outreach & Engagement

• Builds and maintains excellent working relationships with Columbus Promise Scholars, works collaboratively with the Program Coordinator for outreach to align Columbus Promise components with college-wide retention. Designs a Promise Student Speakers Bureau, and opportunities for students to engage on-campus and off-campus. Monitors the student tracking systems for student communication with support of Columbus Promise Advisors (Cougar Connect, Starfish, Wait While Queuing, etc.).
• Communicates with Columbus Promise Advisors and support networks regarding updates and success action planning and ongoing support and tracking via phone, e-mail and other electronic means. Builds relationships and fosters internal and external partnerships. Facilitates the development/enhancement of collaborative programming, cross-functional projects, and integrated assessment among departments. Supports enhanced holistic and cross-functional efforts and alignment to enhance student support. Provides guidance and recommendations regarding best practices.

Program Assessment & Data Analysis

• Engages in ongoing program evaluation based on data and student feedback with a focus on learning outcomes for Columbus Promise Scholars. Utilizes program data to track activities, evaluate effectiveness, to make recommendations for department changes, and improve ongoing scholar support. Collaborates with multiple College departments and key external partners cohesively to support students as they make decisions regarding their future and assist through the academic pathways for student success.

Building Partnerships

• Collaborates with the Marketing and Communication team to develop, maintain, and disseminate information about Columbus Promise efforts via multiple media forums, including web, print, email, advertisement, etc., Maintains regular communication and working relationships with other areas of the College, keeping them informed of current activities and working collaboratively to achieve institutional priorities, including managing development and implementation of a comprehensive strategy to communicate with Columbus Promise scholars (i.e. pre-enrollment communication, weekly updates, Blackboard, etc.).
• Works closely with student support networks, key college departments (Advising, Earn and Learn, faculty, Academic Departments, Admissions, Financial Aid, Student Success) and key external partners (I Know I Can, school counselors, social support services, community advocates) to support Columbus Promise scholars.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other duties as required.

*Regular, predictable, and punctual attendance is required.

OTHER DUTIES & RESPONSIBILITIES

• Attends all required department meetings and training.
• Hours include occasional evenings and Saturdays based on operational needs.