Job Title: Program Manager (Customer Initiatives)
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 305040
About Us
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.
About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.
Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
- Students are our top priority.
- We strive for excellence.
- We thrive on diversity.
- We celebrate collaboration.
- We champion innovation.
- We safeguard freedom of inquiry and expression.
- We nurture the wellbeing of our community.
- We act ethically.
- We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
Job Summary
The Program Manager works with many levels of leadership and staff to manage program efforts based on industry best practices; works as the single point of contact for facilitation and communication of program goals, deliverables, and schedules, and must be an excellent communicator; various levels of documentation will be produced at each stage of the program and the program manager is often the person who creates these with input from others.
This position may supervise: Assigned Staff
Responsibilities
Job Duty 1 -
Establish goals, objectives, and evaluation criteria for programs; evaluate program effectiveness on an ongoing basis
Job Duty 2 -
Manage day-to-day operational aspects of programs, including planning scheduling, and monitoring activities; Assist with developing and formalizing program scope; assign resources and set deadlines
Job Duty 3 -
Recommend, update, and support programmatic policies and procedures
Job Duty 4 -
Develop and maintain effective relationships with program sponsors, stakeholders, teams, and others to assess needs and existing program methodology
Job Duty 5 -
Research and identify funding and resources to support programs; Track timelines and budgets, report status, and resolve or escalates issues as necessary
Job Duty 6 -
May assist with developing and distributing publications, resources, and program or marketing materials
Job Duty 7 -
Participate in strategic and operational planning for programs
Job Duty 8 -
Perform other job-related duties assigned
Required Qualifications
Educational Requirements
High School Diploma/GED or Vocational School Diploma
Required Experience
Up to two years of job-related experience
Preferred Qualifications
Preferred Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience
Preferred Experience
One to two years of job related experience
Student financial aid experience, advising students and/or managing student financial aid program(s) at an institution of similar size/type
Oversee all EdAmerica referrals and attend regular meetings to maintain a strong partnership, serving as the primary liaison between OSFA and EdAmerica.
Recruit, hire, train, and supervise Federal Work-Study (FWS) Peer Advisors for the Office of Scholarships and Financial Aid.
Experience managing shared email communications, establishing customer service best practices, and ensuring timely, accurate, and professional responses to student inquiries.
Experience developing and distributing student registration materials and supporting enrollment management initiatives and communications.
Experience coordinating office operations, staff schedules, and front desk coverage to ensure efficient service delivery.
Experience recruiting, hiring, training, and supervising Federal Work-Study (FWS) student employees, including managing schedules and monitoring funding allocations.
Experience managing external partnerships and serving as a primary liaison to support financial aid operations and student services.
Knowledge, Skills, & Abilities
SKILLS
This job requires working knowledge of promotional program development and implementation. Skills in communications, public speaking, presentation and customer service are required. Also required is use of office related and specialized computer systems.
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Job Grade: A8
Pay Range Starting At: $56,679.00/yr up to $77,086.00/yr
Background Check
Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest/
