Program Manager for Advanced Workforce Center

The Program Coordinator for the Advanced Workforce Center (AWC) supports the planning, coordination, and delivery of non-credit workforce training programs, including bootcamps, certifications, and professional development offerings. The role ensures effective program execution, enrollment operations, and participant support to drive learner success and program growth.

PRIMARY RESPONSIBILITIES

Program Coordination & Delivery – 30%

• Coordinate the implementation of non-credit courses, bootcamps, and certificate programs
• Support scheduling and logistics including instructors, classrooms, and instructional technologies
• Assist with in-person, hybrid, and live-virtual program delivery
• Ensure smooth day-to-day program operations and learner experience
• Manage and process invoices for vendors, corporate clients, and workforce partners, ensuring accurate billing, timely payments, and compliance with university procedures

Enrollment & Participant Support – 30%

• Support enrollment processes including registration workflows and participant onboarding
• Maintain communication with prospective and enrolled participants
• Provide customer-focused support to enhance retention and program completion
• Assist with learner inquiries, program details, and scheduling

Operations, Systems & Data Tracking – 20%

• Maintain accurate program and enrollment records
• Support CRM and enrollment systems functionality and updates
• Track and report on enrollment, participation, and program outcomes
• Assist with data-driven improvements to processes and workflows

Collaboration & Program Development – 15%

• Partner with marketing to support recruitment and outreach efforts
• Collaborate with instructors and leadership to align programs with workforce needs
• Assist in updating and refining program offerings and delivery models
• Contribute to continuous improvement and scalability initiatives

Administrative & Miscellaneous – 5%

• Perform general administrative duties and documentation
• Participate in meetings and cross-functional coordination
• Support special projects and other duties as assigned

As with all positions, they may perform other job-related responsibilities as needed to support departmental and campus-wide needs.

CORE COMPETENCIES

• Strong organizational and project coordination skills
• Effective communication and customer service orientation
• Attention to detail and ability to manage multiple priorities
• Problem-solving and adaptability in a dynamic environment
• Ability to work collaboratively across teams
• Basic data tracking and analytical awareness

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Work is primarily performed in an office and educational delivery environment with regular interaction with students, instructors, and internal stakeholders. The role requires extended periods of computer use, coordination of multiple tasks, and occasional movement between classrooms or training spaces. The position involves sustained attention to detail, problem-solving, and communication across various audiences.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities: may coordinate work of instructors or support staff as needed

Shift

40 hours per week

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and 1 year of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Experience with CRM or enrollment management systems
• Familiarity with non-credit or continuing education programs
• Experience supporting hybrid or online learning environments
• Knowledge of workforce development trends and employer needs

Anticipated Hiring Range

$19.25 - $26.45

Grade: GGS-008

University Title: PROGRAM/PROJECT SUPPORT COORDINATOR I

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

Sponsorship Information

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.