Program Manager - Hilton Hotel Housekeeping

Job Details

Department: Global Hospitality Leadership

Salary: 43,000 - 48,900

INTERNAL UH CANDIDATES ONLY

Description:

Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.

1. Plans and develops procedures for administering a small or medium-sized department or program.
2. Oversees program expenditures and ensures adherence to budget.
3. Provides guidance to subordinate staff and evaluates performance.
4. May prepare or participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
5. Reviews reports of budgets and activities.
6. Prepares ad hoc reports as needed.
7. May administer grants and grant-related related communications, scholarships and other operations.
8. Develops, implements and maintains appropriate policies and procedures.
9. May serve as property custodian for the department.
10. Performs other job-related duties as assigned.

Additional Posting Information:

Manages the day-to-day operations of a medium-sized university program or department / Hilton Hotel Housekeeping Department. Will supervise Full Time staff employees, students workers, Temp Agency workers, programs and processes.

Job Duties

• Oversee and manage the daily operations of the housekeeping department to ensure guest rooms and public areas meet hotel cleanliness and quality standards.
• Supervise, schedule, and assign duties to housekeeping staff, including room attendants, housepersons, and inspectors.
• Conduct regular inspections of guest rooms, corridors, offices, and public spaces to ensure compliance with brand standards, safety, and sanitation guidelines.
• Train, coach, and evaluate housekeeping staff, providing ongoing feedback and conducting performance reviews as needed.
• Cultivates talent through hands‑on leadership, continuous feedback, and growth opportunities that support employee retention.
• Develop staff schedules and manage labor costs to stay within budget while meeting occupancy demands.
• Ensure adherence to hotel policies, safety regulations, infection control procedures, and OSHA standards.
• Coordinate with the Front Office, Engineering, and external Laundry departments to ensure timely room availability and prompt resolution of maintenance issues.
• Monitor inventory levels of linens, cleaning supplies, and equipment; order supplies as needed and control costs.
• Investigate and resolve guest complaints related to cleanliness, service quality, or lost-and-found items in a professional and timely manner.
• Maintain accurate records related to staffing, inspections, deep-cleaning schedules, and departmental expenses.
• Assist in developing and managing the housekeeping budget, including labor, supplies, and equipment expenses.
• Ensure proper use and maintenance of housekeeping equipment and report repair or replacement needs.
• Promote a positive work environment that encourages teamwork, accountability, and high employee morale.
• Support hotel sustainability initiatives, including energy conservation, waste reduction, and environmentally friendly cleaning practices.
• Perform other duties as assigned to support overall hotel operations.

Job Requirements

Experience 10+ years experience managing medium size Hotel Housekeeping operation

Work Complexity Requires a detailed knowledge of a specialized or technical field. Work requires the direct application of a variety of procedures, policies and/or precedents.

Change in Knowledge Knowledge and/or technology used in the job changes periodically; occasional study and training is required.

Problem Solving Requires the examination and basic analysis of information that is not readily available, some of which is highly technical or specialized, to arrive at solutions or recommendations and/or take appropriate action.

Judgement Activities and decisions are varied in nature, requiring independent action and judgment in solving common problems. Unusual cases or questionable matters are resolved with the job's immediate supervisor.

Supervision Involves scheduling, supervision and evaluation of work as a first-line supervisor. Provides input on hiring decisions, performance management and/or budget responsibility. Typically supervises employees who perform similar duties that are routine in nature

Customer Service

Internal Service Solves routine and unusual customer problems

External Service Handles routine customer problems between customer and other departments

Environmental Conditions

Working Conditions Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements.

Physical Effort Frequent standing and walking throughout the hotel; Ability to bend, reach, kneel, and inspect rooms and public areas; Push/pull carts and occasionally lift up to 25–30 lbs; Exposure to cleaning chemicals; flexible hours including weekends/holidays

Physical Risk Work environment involves some exposure to physical risks that require following basic safety precautions.

Experience will be considered in lieu of education.

MQ: Education: Requires a thorough understanding of both the theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: No experience required.