Program Manager, IPCH International Programs

Under the leadership of the Director of International Programs, the Program Manager supports the administration and strategic implementation of programs serving global leaders in the cultural heritage sector, with a particular focus on regions outside Europe and North America.

This position is a 9 month fixed duration position with the possibility of continuation. Benefit eligible.

This position supports a hybrid work model with 1-2 days on site in New Haven, CT.

1. Program Administration: Manage core administrative functions of the program, track monthly expenditures and prepare monthly budget reports, initiate and oversee contract processes for consultants and consulting firms, coordinate travel arrangements for program staff, consultants, and invited guests, manage scheduling, including meetings, virtual sessions (Zoom), and program calendars, and coordinate office space and logistical needs.

2. Program Management: Coordinate and implement key activities supporting global initiatives, with primary responsibility for a global fellowship program for cultural heritage leaders, prepare and distribute communications materials for fellows, maintain active communication with fellows via email and WhatsApp, monitor fellows’ participation and ensure adherence to program requirements and design, and analyze feedback surveys; prepare summary reports and recommendations.

3. Events Management: Oversee planning and execution of an international symposium, including liaising with and managing a local events company, coordinate communications with invited guests and speakers, prepare program materials, updates, and related documentation, ensure smooth day-to-day coordination of symposium logistics and provide support for on-campus events, including venue booking, speaker coordination, invitation design and distribution, and event promotion. Quarterly travel expected domestic and international.

4. Communications: Draft and disseminate weekly social media content, produce quarterly newsletters and periodic website updates, coordinate email communications and announcements, assist in the preparation of PowerPoint presentations, reports, and other program materials. Perform additional responsibilities as assigned.

Required Skills & Abilities:

1. Demonstrated experience successfully administering and managing programs, including budgeting, contracts, logistics, and stakeholder coordination.
2. Strong organizational and project management skills, with the ability to manage multiple priorities, meet deadlines, and ensure operational excellence.
3. Exceptional attention to detail, particularly in financial tracking, event coordination, communications, and documentation. Strong proficiency in virtual meeting platforms (Zoom, MS Teams), Microsoft Office Suite (Word, Excel, PowerPoint), Canva, and social media management tools.
4. Excellent written and verbal communication skills, with demonstrated ability to draft professional correspondence, reports, newsletters, social media content, and presentation materials.
5. Proven ability to work independently while contributing effectively within a team environment. High level of cultural competency with experience engaging diverse international stakeholders. Excellent interpersonal skills and demonstrated success in building and sustaining collaborative relationships with internal and external partners.

Preferred Education and Experience:

B.A. or above in a field related to international and public affairs, business, communications, the humanities, or social sciences. Broad knowledge of the arts and cultural sector globally. Experience in event planning/logistics, marketing, social media and communications. Prior experience working internationally outside of Europe and North America. Proficiency with one or more languages; ideally French or Portuguese.

Preferred Licenses or Certifications:

Must have a valid passport.

Physical Requirements:

Ability and willing to travel. Ability and willing to comply with all health requirements of countries to which they travel. Ability to lift 20 lbs. and travel with specialized equipment as necessary.

Principal Responsibilities

1. Oversees the advancement and growth of the program. Gives direction and leadership supporting the philosophy, mission, strategy, and annual goals and objectives. Assumes primary accountability for disseminating and publishing all program information to create public awareness and support of the program.
2. Works closely with leadership, internal and external colleagues, and community residents to further develop and implement strategic plans.
3. Identifies, solicits, and cultivates community partnerships and collaborations to assist in the development and growth of the program. Develops the metrics to identify and measure the success of the program. Responsible for measurements of grant success and related evaluation.
4. Assists in identifying and evaluating potential future funding sources, and contributes to the submission of grants and contracts supporting the program, including the annual submission and writing of all content areas and budgetary sections of grant applications. Develops and manages the program’s operating budget.
5. Develops the administrative infrastructure of the program. Manages human resource and administrative functions of the program, including staffing and hiring, supervision, performance development, counseling and discipline, if warranted. Oversees and manages information systems, facilities, and space needs.
6. Investigates, identifies, implements, and oversees the maintenance of systems to gather, track, and report information to support the initiatives of the program. Tracks all program activities and regularly informs leadership of progress on each initiative. Recommends structural or programmatic adjustments, changes or additions based on full knowledge of missions, goals, and objectives.
7. Initiates, designs, and manages the compilation of program communications; identifying outreach potential, and promoting philanthropic and collaborative support of the program. Contributes to the development and assists in the management of content on the program’s website and monitors all changes and additions to the editorial content.
8. May perform other duties as assigned.

Required Education and Experience
Bachelor's degree in a related field and four years of related experience or an equivalent combination of education and experience.