University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer…
Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Program Manager
Job Profile Title
Manager B, Student Services, Graduate Programs
Job Description Summary
Manages administrative operations for a defined graduate program. Coordinates student services, program logistics, and compliance with academic policies and timelines to support effective program delivery.
Job Description
The Program Manager manages administrative operations, including admissions, onboarding, communications, and activities for the Department of Medical Ethics and Health Policy’s Online Educational Initiatives. This includes the Master of Health Care Innovation (MHCI)—a high-touch, cohort-based online degree—and related graduate programs. They coordinate compliance with academic policies and timelines to support effective program delivery.
Reporting to and working closely with the MHCI Associate Program Director, the Program Manager works in a sustainable, high-quality way to 1) manage admissions and onboarding processes and 2) support students’ academic success and program operations.
The Program Manager leads administrative admissions processes for the MHCI and related programs. This entails collecting and tracking application materials across multiple application deadlines throughout the year; effective, timely, and clear communication (verbal and written) with applicants, references, and the Admissions Committee; shepherding and troubleshooting processes through the admissions software; and managing and supporting alumni interviewers.
The position also manages program communications, such as student and alumni newsletters, special announcements, and course info for partner programs. They maintain internal (Canvas) and external (Drupal) websites and they support co-curricular activities for students and alumni. Students in MEHP Online programs are working professionals across diverse roles and organizations who are passionate about improving health care.
The Program Manager supports these students as they enroll in the program, register for courses, and seek help with administrative issues regarding email accounts, billing, and more. The successful candidate will have experience managing complex, multi-step processes with software systems, volunteers, and committees; is highly organized and reliable; shows strong attention to detail; and can clearly communicate and empathetically interact with a varied population of adult learners, whether by phone, video calls, or email.
To apply: Along with a résumé/CV, candidates must submit a cover letter. Applications without a cover letter will not be reviewed. In your cover letter, briefly describe a professional situation where you helped somebody resolve a problem. What skills did you use to successfully support them? Additionally, explain your interest in this role.
Qualifications
- Bachelor of Science, Bachelor of Arts, and 2 to 3 years of experience or equivalent combination of education and experience is required.
- Key competencies for the successful candidate include:
- Attention to detail
- Clear written and verbal communication, comfort with making and answering phone calls, email, and messages
- Deadline-oriented
- Creative problem-solving
- Excellent customer service skills
- Entrepreneurial mindset (preferred)
This position is eligible for a hybrid work arrangement.
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Perelman School of Medicine
Pay Range
$58,506.00 - $72,000.00 Annual Rate
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.
Equal Opportunity Statement
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.
Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
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