Program Manager - Regional Hub (THRIVE)

Ensure sites complete onboarding, platform setup, workflow preparation, and readiness requirements to support successful implementation.

Serve as the primary regional point of contact during deployment and collaborate with technical teams, providers, and partner organizations to support operational readiness.

Track regional implementation milestones, identify barriers or delays that may affect project objectives, and coordinate resolution of. deployment-related issues with project leadership and technical support teams.

Regional Implementation & Training Coordination

• Lead regional implementation activities and coordinate rollout across participating healthcare organizations, community settings, and behavioral health partners in alignment with statewide project plans and timelines.
• Support training logistics for providers, CHWs, supervisors, navigators, and support staff, including scheduling, tracking attendance, and ensuring training completion.
• Monitor implementation progress across sites and assess adherence to implementation plans and established workflows, identifying and addressing region-specific operational barriers that may affect implementation success.
• Facilitate communication between participating sites and project leadership to support successful adoption and sustained use of digital mental health interventions.

Workforce & Program Operations Management

• Coordinate workflows among CHWs, supervisors, providers, and care teams across the regional hub.
• Support onboarding and integration of newly hired staff and facilitate role clarity among team members.
• Monitor workforce capacity, staffing coverage, and continuity across participating sites. Identify workforce challenges or risks and communicate concerns to project leadership in a timely manner.
• Promote consistent program operations across sites by documenting workflow processes, facilitating communication among stakeholders, and promoting alignment with project goals and expectations.

Evaluation, Reporting & Continuous Quality Improvement

• Coordinate regional participation in program evaluation, performance monitoring, and continuous quality improvement (CQI) activities, ensuring participating sites complete required evaluation activities and data collection requirements.
• Track completion of CQI action items and follow-up activities within the region. Support local teams in understanding program performance expectations, implementation benchmarks, and reporting requirements.
• Collect and communicate region-specific implementation insights, successes, challenges, and lessons learned to the central evaluation and leadership teams.
• Participate in quality improvement meetings and facilitate implementation of approved improvement strategies across participating sites.

End-User Access & Support Coordination

• Coordinate regional activities designed to improve access to digital mental health services and interventions.
• Monitor barriers to patient, participant, or end-user engagement and enrollment, and collaborate with technical support and program staff to identify, route, and resolve access-related issues.
• Track recurring access concerns and communicate trends to project leadership.
• Serve as a regional advocate for participating sites and end-users by ensuring barriers affecting engagement, access, or adoption are elevated and addressed in a timely manner.

Stakeholder Engagement & Communication

• Serve as the primary regional liaison between participating organizations, project leadership, community partners, and implementation teams.
• Facilitate regular meetings with regional stakeholders to review implementation progress, identify challenges, and coordinate solutions.
• Maintain ongoing communication regarding project updates, timelines, deliverables, and performance expectations.
• Support dissemination of project information and promote engagement among participating organizations and community partners.
• Adapt communication strategies to meet the needs of rural healthcare organizations and diverse stakeholder groups.

Integration with Statewide Program Operations

• Support alignment between regional implementation activities and statewide project goals.
• Coordinate with other Regional Hub Program Managers and central project leadership to ensure consistency across regions.
• Share best practices, successful implementation strategies, and lessons learned across regional hubs.
• Contribute to statewide planning, implementation meetings, and strategic initiatives designed to strengthen program performance and sustainability.

• Conducts activities in a professional and ethical manner, and in accordance with KUMC Policies and applicable local, state and federal laws and regulations.
• Performs job responsibilities in a safe and secure manner.
• Coordinate work with other University areas ensure integration and support of the University mission.
• Develops, maintains and expands job-specific knowledge and skills to keep pace with industry changes and supports the university's commitment to excellence and innovation.
• Participates in relevant committees, task force, or other similar activities.
• Maintain confidentiality of medical center, employee, and patient information. Manages sensitive data with discretion and in accordance with KUMC policies and legal requirements.
• Maintains the highest standards of integrity, respect, professional conduct, and ethical standards.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Work Environment:

• This position may be eligible for a hybrid (in-office/remote) work schedule, based on a set departmental schedule and with management approval. Incumbent must reside in Kansas or Missouri.

Required Qualifications

Work Experience:

• Seven (7) years of experience in program management, project management, healthcare operations, implementation support, or related roles. Education may be substituted for experience on a year-for-year basis.
• Experience coordinating multi-site projects or community-based initiatives.
• Experience working with multiple stakeholders and interdisciplinary teams.
• Experience facilitating meetings and managing project-related communications.
• Experience coordinating workforce development, training programs, or implementation activities.
• Experience with quality improvement, evaluation, or reporting activities.

Preferred Qualifications

Education:

• Master's degree in public health, healthcare administration, business administration, social work, behavioral health, public administration, or related field.

Work Experience:

• Experience in public health, healthcare administration, business administration, social work, behavioral health, nursing, public administration, or a related field.
• Experience in rural healthcare, behavioral health, population health, or digital health programs.
• Experience supporting grant-funded, federally funded, or state-funded initiatives.
• Experience with implementation of science frameworks, practice transformation, or quality improvement methodologies.
• Experience supervising or coordinating community health workers, care coordinators, or implementation teams.
• Experience working with healthcare systems, federally qualified health centers (FQHCs), critical access hospitals, behavioral health organizations, or community-based organizations.

Skills

• Communication
• Organization
• Detail oriented
• Problem solving
• Critical thinking
• Conflict resolution
• Adaptability
• Decision-making
• Digital collaboration platforms (e.g., Microsoft Teams, SharePoint, Smartsheet)

Required Documents

• CV
• Cover Letter

Comprehensive Benefits Package:

Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available. https://www.kumc.edu/human-resources/benefits.html

Employee Type:
Regular

Time Type:
Full time

Rate Type:
Salary

Compensation Statement:

The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.

Pay Range: $60,800.00 - $91,200.00

Minimum
$60,800.00

Midpoint
$76,000.00

Maximum
$91,200.00

Application Instructions:
To learn more and apply online, please visit https://kumc.wd5.myworkdayjobs.com/en-US/kumc-jobs/job/Wichita-KS/Program-Manager---Regional-Hub--THRIVE-_JR010318 or go to https://careers.kumc.edu/ and search for position number JR010318.

Applications must be submitted directly through the KU Medical Center website to be considered for this position. Any applications submitted via email or this website will NOT be reviewed or considered.

About KU Medical Center:
The University of Kansas Medical Center's mission is to educate exceptional health care professionals through a full range of undergraduate, graduate, professional, postdoctoral and continuing education programs in the schools of Medicine, Nursing and Health Professions. KU Medical Center also advances the health sciences through world-class research programs; provides compassionate and state-of-the-art patient care in an academic medical center environment; and works with communities in every Kansas county to improve the health of Kansans. Learn more at www.kumc.edu.

Benefits:
KUMC offers a range of great benefits that support employees and eligible family members. Our health insurance benefits begin on hire date and KUMC offers other exciting benefits such as paid parental leave, generous employer retirement contributions and other resources to improve health and well-being. For more information, please visit https://www.kumc.edu/human-resources/benefits.html

Equal Employment Opportunity Statement

The University of Kansas Medical Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ethnicity, ancestry, age, protected veteran or disability status, marital status, parental status, or genetic information. http://policy.ku.edu/IOA/nondiscrimination">http://policy.ku.edu/IOA/nondiscrimination

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