Minimum 3 years of experience managing study-away, international exchange, or similar high-visibility student-service programs.

Proven track record coordinating faculty and external partners across cultural and institutional boundaries.

Skills, Knowledge and Abilities

• Exceptional interpersonal and communication skills; ability to work with diverse student populations, faculty, and international partners.
• Excellent public speaking, presentation and writing skills are essential, along with managerial, organizational, and administrative skills; high level of self-sufficiency
• Strong organizational and project-management abilities; proficiency with workflow automation, and student management systems.
• Analytical mindset; comfortable interpreting data and producing actionable recommendations.
• Crisis-management competence; calm, decisive response to emergencies. - Must be able to balance competing priorities and manage work cycles that are tied to the academic calendar and include intense work times.
• Proficiency in Microsoft Office Suite, Google Workspace, and student-information platforms.
• Experience with travel-booking tools and budgeting software is a plus.
• Ability to travel internationally for site visits, partner meetings, and program oversight.

Desired Attributes

• Passion for international education.
• Creative problem-solver who thrives in a fast-changing environment.
• Culturally fluent, with experience living, studying, or working abroad.
• Demonstrated commitment to equity, inclusion, and accessibility in program design.

Working Conditions

• Potential for hybrid schedule with a mix of on-campus office work, remote tasks, and occasional site visits abroad.
• May require evening or weekend participation for orientation events, faculty workshops, and partner meetings across time zones.
• Regular interaction with a high volume of students and faculty; ability to manage competing priorities and tight deadlines.

Preferred Qualifications

• Master's degree

Department Contact for Recruitment Inquiries
Shino Pichette

Department Contact Phone Number
603-646-1202

Department Contact for Cover Letter and Title
Director of Operations

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function

Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Applicants will be asked to respond to three supplemental questions regarding years of direct experience, indirect experience, and people management experience. Responses will be reviewed alongside application materials. Your response will be cross-referenced with your application materials to verify accuracy and, for finalists, to inform salary placement.

Please ensure your resume and work history clearly reflect the full scope of your work, including position titles, employment dates, responsibilities, and supervisory duties. Incomplete or inconsistent information may affect how your experience is evaluated.

Quick Link
https://searchjobs.dartmouth.edu/postings/87128

Description

Student Onboarding, Orientation, & Ongoing Support

• Maintain accurate student records and monitor enrollment in the student information system (Terra Dotta) ensuring compliance with required program requirements.
• Guide prospective participants through the post decision process, providing clear timelines and documentation requirements.
• Design and deliver orientation sessions (in-person and virtual) covering cultural preparation, health & safety protocols, and logistical essentials.
• Serve as the primary liaison for students before, during, and after their programs, addressing concerns and inquiries with professionalism.

Percentage Of Time
25

Description

Program Logistics & Operations

• Develop and execute detailed program itineraries, in consultation with the faculty director and program partner to ensure smooth delivery of program elements.
• Monitor budget and reporting for each program, working with Director of Operations team to approve and review expenditures in line with program budget.
• Ensure all program materials are up to date and documented to reflect emergency contacts and response protocols.
• Manage program documentation (contracts, memoranda of understanding, student participation documents) and ensure timely renewal and audit compliance.
• Leverage technology tools (e.g., air tables, google sites) to streamline workflows and improve the student experience.

Percentage Of Time
35

Description

Faculty Coordination & Partner Planning

• Collaborate with faculty members to deliver the program as it was envisioned and approved by the sponsoring unit in line with budget allocation.
• Facilitate joint planning meetings with academic departments, host-institution faculty, and program partners to finalize schedules, logistics, and academic support services.
• Maintain relationships with international partner universities, third-party providers, and local service vendors, ensuring mutually beneficial agreements and high-quality delivery.
• Provide faculty with pre-departure resources, including cultural briefings, best practices, and logistical checklists.

Percentage Of Time
25

Description

Continuous Improvement & Reporting

• Collect and analyze program data (enrollment, satisfaction surveys, completion rates) to assess impact and identify areas for enhancement.
• Prepare regular reports for senior leadership regarding program updates and assessment from director reports and student evaluations.
• Lead post-program debriefs with students, faculty, and partners to capture lessons learned and inform future program design.

Percentage Of Time
15

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

Performs other duties as assigned.

Minimum 3 years of experience managing study-away, international exchange, or similar high-visibility student-service programs.

Proven track record coordinating faculty and external partners across cultural and institutional boundaries.

Skills, Knowledge and Abilities

• Exceptional interpersonal and communication skills; ability to work with diverse student populations, faculty, and international partners.
• Excellent public speaking, presentation and writing skills are essential, along with managerial, organizational, and administrative skills; high level of self-sufficiency
• Strong organizational and project-management abilities; proficiency with workflow automation, and student management systems.
• Analytical mindset; comfortable interpreting data and producing actionable recommendations.
• Crisis-management competence; calm, decisive response to emergencies. - Must be able to balance competing priorities and manage work cycles that are tied to the academic calendar and include intense work times.
• Proficiency in Microsoft Office Suite, Google Workspace, and student-information platforms.
• Experience with travel-booking tools and budgeting software is a plus.
• Ability to travel internationally for site visits, partner meetings, and program oversight.

Desired Attributes

• Passion for international education.
• Creative problem-solver who thrives in a fast-changing environment.
• Culturally fluent, with experience living, studying, or working abroad.
• Demonstrated commitment to equity, inclusion, and accessibility in program design.

Working Conditions

• Potential for hybrid schedule with a mix of on-campus office work, remote tasks, and occasional site visits abroad.
• May require evening or weekend participation for orientation events, faculty workshops, and partner meetings across time zones.
• Regular interaction with a high volume of students and faculty; ability to manage competing priorities and tight deadlines.

Preferred Qualifications

• Master's degree

Department Contact for Recruitment Inquiries
Shino Pichette

Department Contact Phone Number
603-646-1202

Department Contact for Cover Letter and Title
Director of Operations

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function

Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions

Applicants will be asked to respond to three supplemental questions regarding years of direct experience, indirect experience, and people management experience. Responses will be reviewed alongside application materials. Your response will be cross-referenced with your application materials to verify accuracy and, for finalists, to inform salary placement.

Please ensure your resume and work history clearly reflect the full scope of your work, including position titles, employment dates, responsibilities, and supervisory duties. Incomplete or inconsistent information may affect how your experience is evaluated.

Quick Link
https://searchjobs.dartmouth.edu/postings/87128

Description

Student Onboarding, Orientation, & Ongoing Support

• Maintain accurate student records and monitor enrollment in the student information system (Terra Dotta) ensuring compliance with required program requirements.
• Guide prospective participants through the post decision process, providing clear timelines and documentation requirements.
• Design and deliver orientation sessions (in-person and virtual) covering cultural preparation, health & safety protocols, and logistical essentials.
• Serve as the primary liaison for students before, during, and after their programs, addressing concerns and inquiries with professionalism.

Percentage Of Time
25

Description

Program Logistics & Operations

• Develop and execute detailed program itineraries, in consultation with the faculty director and program partner to ensure smooth delivery of program elements.
• Monitor budget and reporting for each program, working with Director of Operations team to approve and review expenditures in line with program budget.
• Ensure all program materials are up to date and documented to reflect emergency contacts and response protocols.
• Manage program documentation (contracts, memoranda of understanding, student participation documents) and ensure timely renewal and audit compliance.
• Leverage technology tools (e.g., air tables, google sites) to streamline workflows and improve the student experience.

Percentage Of Time
35

Description

Faculty Coordination & Partner Planning

• Collaborate with faculty members to deliver the program as it was envisioned and approved by the sponsoring unit in line with budget allocation.
• Facilitate joint planning meetings with academic departments, host-institution faculty, and program partners to finalize schedules, logistics, and academic support services.
• Maintain relationships with international partner universities, third-party providers, and local service vendors, ensuring mutually beneficial agreements and high-quality delivery.
• Provide faculty with pre-departure resources, including cultural briefings, best practices, and logistical checklists.

Percentage Of Time
25

Description

Continuous Improvement & Reporting

• Collect and analyze program data (enrollment, satisfaction surveys, completion rates) to assess impact and identify areas for enhancement.
• Prepare regular reports for senior leadership regarding program updates and assessment from director reports and student evaluations.
• Lead post-program debriefs with students, faculty, and partners to capture lessons learned and inform future program design.

Percentage Of Time
15

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

Performs other duties as assigned.