Program Manager, TRIO Veteran Student Support Services

Job Summary

Consistent with Salt Lake Community College's vision to be a model for inclusive and transformative education, and its values of Collaboration, Community, Inclusivity, Innovation, Integrity, and Trust, the TRIO Veteran Student Support Services (SSS) Program Manager serves in a dual role, providing both programming oversight and direct student support services. This position includes comprehensive responsibilities as an Advisor, guiding students through academic, financial, and transfer planning, while also fulfilling the leadership and administrative duties of a Program Manager. The Program Manager ensures TRIO Veteran SSS meets all federal goals and compliance requirements, manages program operations and staff, and contributes to the overall success of the program and its participants

Essential Duties & Responsibilities & Knowledge Skills & Abilities

Advising & Student Support Responsibilities

• Using a case management model, advise and assist low-income, first-generation college students, and students with disabilities in identifying academic and career goals.
• Determine student eligibility and assess needs for academic support.
• Develop, implement, and monitor individualized education plans that lead to graduation and transfer to a four-year institution.
• Provide federally required, case-managed advising and workshops as program deliverables in support of TRIO grant objectives, compliance, and performance reporting.
• Assist students in navigating financial aid processes, including FAFSA, scholarship applications, and appeals.
• Provide resources and workshops focused on financial and economic literacy.
• Facilitate tutoring referrals and matches and monitor academic progress in coordination with faculty and tutors.
• Maintain timely and accurate documentation of eligibility, services, and student progress using systems such as BANNER, DegreeWorks, MySuccess, and Student Access.
• Offer information and referrals to campus and community resources.
• Support student preparation for transfer through articulation advising, transfer planning, and coordination with four-year institutions.

Program Management Responsibilities

• Manage the daily operations of the TRIO SSS program in alignment with federal TRIO grant regulations and institutional policies.
• Supervise part time staff. Coordinate training and professional development for part time staff.
• Lead the development and implementation of outreach, recruitment, and retention strategies.
• Oversee program compliance, ensuring that all federal objectives and performance indicators are met or exceeded.
• Collaborate with department leadership to manage the program budget and expenditures, ensuring fiscal compliance with grant regulations.
• Collect, analyze, and report program data for federal performance reports, internal assessments, and evaluations.
• Represent TRIO Veteran SSS in college committees, campus initiatives, and external partnerships.
• Promote the program through presentations, marketing materials, and collaborative efforts with college departments and community agencies.
• Ensure the continuous improvement of program services and student outcomes through evaluation and strategic planning.

Minimum qualifications

• Bachelor's degree in education, counseling, psychology, social work, or a related field.
• Three (3) to six (6) years of direct, full-time, professional work experience in student services, academic advising, or related roles.
• Experience supervising staff or student employees.

Preferred Qualifications

• Master's degree in a related field.
• Experience working in or managing a federally funded TRIO program.
• Experience with federal compliance reporting and grant administration.
• Military experience. Relevant military leadership, logistics, or technical experience may be substituted for civilian requirements on a year-for-year basis.