"Program Manager, Visitor Experience & Hospitality"

Job Details

Program Manager, Visitor Experience & Hospitality
Eastern Kentucky University

Title: Program Manager, Visitor Experience & Hospitality

Position Type: Fulltime Staff

Search Type: Internal - minimum 5 days

Department: 30R003 - StudentSuccess,Outreach&Opportunity

Division: 5R0000 - Student Success,Opportunity&Engage

Position Location: Richmond Campus

Driver Classification: Driver

FLSA: Exempt

Schedule Type: Full Time (37.5 hrs per week or more)

Additional Schedule Details: Some evenings and weekends required.

Posted Salary Grade: Exempt - G23

Retirement: KTRS

Contact Person: Dan Hendrickson

Job Summary/Basic Functions

The Program Manager, Visit Experience & Hospitality serves as the primary face to campus visitors seeking information regarding admission to the university. The incumbent plans, coordinates, and implements daily campus visits for individuals and groups. Incumbents must have a thorough knowledge of all academic programs, financial aid, student engagement opportunities, and admission standards, processes, and policies. Duties include managing all daily visit CRM functionality, including registrations, reporting, survey collection, and communications. This position also serves as the building manager for the Whitlock Building.

Minimum Qualifications

Education: Bachelor's degree in related field required. Master's degree preferred.

Experience: Two years of experience working with college recruitment. Experience in event planning preferred.

Licensure & Certifications:

Preferred Qualifications:

Job Duties:

• 50% - Design and implement a best-in-class Campus Visit program for prospective students and families. This includes working with facilities management, conferencing and events, campus partners, and other key stakeholders to ensure our campus visitors are given top-notch customer service. - (Essential)
• 35% - Support Whitlock Building & Welcome Center Operations & Hospitality and supervise Welcome Center Coordinator. - (Essential)
• 10% - Coordination of onboarding, training, and persistence of Campus Visit student staff members and tour route planning and execution. - (Essential)
• 5% - Ensure the effective operations by performing other duties and special projects as assigned. - ()

Sponsorship: This position is not eligible for visa sponsorship.

Funding Source: Institutional

Open Until Filled:

Special Instructions:

To apply, please visit: https://careers.eku.edu/jobs/program-manager-visitor-experience-hospitality-richmond-campus-kentucky-united-states