Program Manager, Wharton Executive Education

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

Wharton School Overview

Founded in 1881 as the world's first collegiate business school, the Wharton School of the University of Pennsylvania is shaping the future of business by incubating ideas, driving insights, and creating leaders who change the world. With campuses in both Philadelphia and San Francisco, Wharton has over 850 staff, a faculty population of more than 235 renowned professors, and 5,000 undergraduate, MBA, executive MBA, and doctoral students. Each year 13,000 professionals from around the world advance their careers through Wharton Executive Education's individual, company-customized, and online programs.

Job Description Summary

The Program Manager is the Wharton Executive Education (WEE) team member who manages all the logistical aspects, before, during, and after the completion of programs delivered by Wharton Executive Education. Reporting to the Senior Associate Director of Program Delivery, the Program Manager will work day-to-day with the Program Directors running their assigned WEE programs.

Job Responsibilities

• Collaborate with Program Directors to ensure that all program materials (notebooks, evaluations, classroom setups, meals, rooms and special events) are accurate and timely.
• Work collaboratively with the Senior Associate Director of Program Delivery, SCC facility operator staff, and other Program Managers to ensure that all client needs are met in order to deliver a seamless, high-quality program that exceeds expectations.
• Work with IT and AV staff to ensure all technology needs are properly supported.
• Maintain ownership of entire faculty scheduling process for a large portfolio of programs.
• Manage faculty relationships relative to program delivery, support follow up efforts as determined by program directors as well as new program design development.
• Maintain ownership of client relationships related to all aspects of program delivery, scheduling and special events.
• Work closely with corporate sponsors of all programs.
• Serve as primary contact for clients and program faculty.
• Serve as liaison between clients and faculty.
• Communicate program content to clients on behalf of faculty where appropriate.
• Monitor measurements of quality for all facets of the delivery process for programs.
• Monitor sessions to ensure that the customer is satisfied and appropriate content is being delivered.
• Discuss, respond to and monitor logistical, content and service requests made by clients including responding to client inquiries.
• Responsible for the implementation and management of needs assessment process, observable outcomes, and follow-up for all programs in portfolio.
• Monitor program finances related to all client billing.
• Organize and compile all financial and budgetary information.
• Assures accommodations for all Executive Education programs.
• Master knowledge of all allocated program delivery space; anticipate and troubleshoot challenges.
• Work with the Academic Director and Program Director to give appropriate feedback to faculty and suggest changes in future programs.
• Review all logistical information recorded in Amadeus or appropriate space management system before weekly delivery meetings to confirm information and identify potential problems.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree required; minimum of 3-5 years relevant work experience.
• 2-3 years' experience coordinating conference or management training programs preferred.
• Ability to work autonomously and in a team-based environment.
• Ability to be a creative, collaborative problem-solver.
• Must have strong written and oral communication skills and mature judgment.
• Ability to build and maintain strong working relationships.
• Ability to plan, organize & monitor multiple projects simultaneously.
• Proven ability to integrate ideas and concepts.
• Highly developed organizational skills, strict attention to details.
• Friendly, flexible, service-oriented manner.
• Proven ability to respond positively to extreme pressures of time and workload.
• Proven ability in public speaking.
• Ability and willingness to work early mornings, late evenings, and weekends as needed; and serve as essential staff in emergencies.
• Computer skills and systems knowledge required.