"Program Mentor Trainer"

Job Description

Driven by a mission to expand access to higher education through online, competency-based degree programs, Western Governors University is committed to being a great place to work for a diverse workforce of student-focused professionals.

Primary Responsibilities

• Designs and facilitates training sessions for mentors across various academic programs and service models
• Collaborates with Mentor Operations teams to align training with performance and quality expectations
• Develops and organizes training materials, resources, and certification modules
• Supports ongoing improvement of mentor training through feedback, assessments, and learning analytics
• Stays current with mentoring best practices and translates industry trends into impactful learning experiences
• Partners with Mentor Strategy & Operations leaders to ensure consistent and relevant mentor development
• Participates in team meetings, cross-functional collaboration, and continuous learning initiatives
• Performs other related duties as assigned

Qualifications

Knowledge, Skills, and Abilities

• Strong facilitation and presentation skills for both virtual and in-person training
• Ability to create inclusive and engaging learning environments
• Strong interpersonal skills and the ability to build rapport across diverse populations
• Proficiency in written and verbal communication
• Ability to work independently and meet deadlines with minimal supervision
• Must maintain confidentiality and comply with FERPA and WGU policies
• Adaptability to work in a dynamic, remote-first environment
• Ability to provide excellent service to internal stakeholders and learners
• Availability to travel for summits or training retreats (up to 25%)

Education

Bachelor's degree required.

Experience

3 years of experience in training; experience developing and delivering training involving complex subject matter. Experience with CRMs, learning platforms, or learning management systems (LMS).

Preferred Qualifications

• Master's degree preferred
• Experience in coaching, mentoring, or adult learning
• Certifications in training or coaching (e.g., Prosci, Instructional Design, Trainer Certification)
• Experience designing e-learning content

Physical Requirements

Remote work with standard office equipment use. Occasional travel required (e.g., WGU Summits, mentor retreats). Requires prolonged sitting, concentration, and interaction via virtual platforms. Reasonable accommodations provided for individuals with hearing or visual impairments. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Position & Application Details

Full-Time Regular Positions: This is a full-time, regular position eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off.