Program Representative
Department Summary
Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.
Position Summary
The Program Representative (Public Education Specialist II) provides high-quality administrative, logistical, and operational support for UCLA Extension academic programs. Working under the supervision of a Program Manager, this role ensures efficient coordination of course logistics, instructor support, and cross-functional communication. The Program Representative collaborates closely with Enrollment Management and the Center for Academic Advising and Student Success to support accurate program information flow and effective service delivery. This position supports portfolio operations and may assume delegated responsibilities to ensure continuity of service during Manager absences.
Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications
- 1-2 years Experience providing administrative or program coordination support, preferably in higher education. (Required)
- 1-2 years of experience providing administrative or program coordination support, preferably in higher education. (Required)
- Ability to independently set priorities and organize workflow, determine and meet reasonable deadlines, and proactively adjust deadlines where appropriate and practical. (Required)
- Communication skills sufficient to be assertive, courteous, objective and diplomatic under difficult circumstances. (Required)
- Ability to speak effectively on a one-to-one basis and to groups, using appropriate vocabulary and grammar to obtain information, explain procedures and make presentations. (Required)
- Ability and willingness to provide excellent internal and external customer service with attention to promptness and a focus on solutions; commitment to treating others with fairness, dignity and respect. (Required)
- Superior writing and editing skills to compose and edit correspondence, promotional copy, and reports in a clear and concise manner, using proper syntax and grammar. (Required)
- Ability to provide guidance and support to colleagues and follow up on progress in a timely manner. (Required)
- Working knowledge of Microsoft applications sufficient to prepare correspondence, reports and spreadsheets. (Required)
- Ability to make independent and appropriate decisions, and discernment in determining when involvement is necessary by immediate supervisor. (Required)
- Math and budgetary skills sufficient to monitor program expenses and prepare course budgets. (Required)
- Ability to travel to off-site locations to attend opening of classes, open houses, and other program related events using own insured vehicle. (Preferred)
Education, Licenses, Certifications & Personal Affiliations
Bachelor's Degree in related area and / or equivalent experience / training (Required)
Special Conditions for Employment
- Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
- Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
- Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
- Position is hybrid, and incumbent is required to work a minimum of 3-days per week on site. (Required)
Schedule
Monday - Friday, 8AM - 5PM
Union/Policy Covered
99-Policy Covered
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