Program Specialist 3

This position works under general direction and serves as the lead functional and technical specialist for the CRM as it relates to undergraduate admissions and dual/concurrent enrollment programs. The work will consist of specialized tasks supporting Slate CRM initiatives that seek to optimize the student enrollment journey. Reporting to the Enrollment Marketing Manager, this position will assist higher-level staff by coordinating all aspects of Slate CRM services, providing technical assistance and specialized consultation to faculty and staff across the institution to define departmental needs, and recommending resolution for complex problems and issues related to the CRM and student enrollment.

This position functions as a technical consultant and specialist, collaborating directly with faculty and staff across the institution to define departmental needs, design data-informed strategies and develop training programs that empower the campus community to drive student success. This position configures and maintains workflows, dashboards, portals, integrations and audits, this includes monitoring data quality and compliance - escalating policy or governance issues to the Enrollment Marketing Manager. This position assesses Enrollment Communications and institutional needs and proposes the development of specialized.

EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.

The salary for this position is $60,984 (minimum) up to $82,068 (maximum). Where the hired candidate will begin within this range is dependent on qualifications, education, experience, and skills.

In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 13 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits-briefing/benefits/insurance/

Applications are open and accepted until recruitment is closed. Screening of applications will begin on October 20, 2026. A three-day notice will be provided prior to closure of recruitment. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified.

Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.

About Eastern Washington University

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region's polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU's 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington's second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor's and master's degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a '26 -'27 College of Distinction (CoD), the second consecutive year it has received the national recognition.

Tribal Land Acknowledgement

At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d'Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land.

Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.

At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.

From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.

Equal Opportunity Statement

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

Conditions of Employment

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This position is covered by the Washington Federation of State Employees' Collective Bargaining Agreement: https://in.ewu.edu/hr/wp-content/uploads/sites/40/2025/05/WFSE-EWU-CBA-Barg.-Units-1-and-2-2025-2027_2024-12-02.pdf

After starting employment, employees will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training and asynchronous New Employee Orientation.

Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

Physical Demands

Contact Human Resources at jobs@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands.

Protective Equipment

University, local, regional, and state mandates for public and personal protection should be followed as needed.

Required Qualifications

• Any combination of six (6) total years of education or experience in marketing, computer science, data analytics, higher education administration or a related field.
• Two years experience using a higher education CRM, such as Slate or Element 451 (can be concurrent with above required experience).
• A proven track record of collaboration, building trust, and strong working relationships across an organization.
• Excellent interpersonal and communication skills, with the ability to translate complex technical data into actionable insights for non-technical stakeholders (faculty and staff).
• Professional experience applying data management principles, practices, and regulations (such as FERPA) concerning student data privacy and security.
• Strong organizational skills and meticulous attention to detail.
• Proficiency in Microsoft Office applications, particularly Excel.
• Demonstrated interest, ability and/or experience promoting cultural competency, universal accessibility, working with customers from a wide range of backgrounds.

Preferred Qualifications

• Bachelor's degree in marketing computer science, data analytics, higher education administration or a related field plus two years experience, or equivalent professional experience (at least 6 years). Technical experience with Technolutions Slate CRM, including system architecture, complex workflow design, and portal development.
• Experience integrating CRM platforms with Student Information Systems (e.g., Banner) and managing the seamless flow of data across an enterprise ecosystem.
• Proven ability to design, develop, and lead comprehensive training programs that drive organization wide user adoption.
• Demonstrated success in independently managing large-scale projects and resolving complex technical bottlenecks in a fast-paced environment.
• Bilingual/Multilingual proficiency in Spanish.

Special Instructions to Applicants

It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.

Required documentation includes all of the items listed below.

1. Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide the information in a bulleted list or as a table within your cover letter.
2. Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
3. Complete the online application form and respond to the online questions, if applicable.
4. Mission Statement Response - EWU's mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students. How would you contribute to this mission?
5. Please do not upload resumes that include photos of yourself.

Proposed Job Duties & Responsibilities

CRM Strategy and Administration Tasks (40%):

• Work with Enrollment Services leadership, EWU staff and faculty, current and potential students, and external stakeholders to define needs and to plan, design, and develop specialized Slate CRM workflows, dashboards, portals, and other activities
• Anticipate potential conflict and errors and attempt resolution before problems occur.
• Plan, evaluate, and consult with staff and outside entities to identify problems, explore solutions and alternatives, and recommend resolutions designed to meet the goals and objectives of the program.
• Assist higher-level staff in the preparation of complex comprehensive plans, summaries, recommendations, progress or special reports.
• Assist in developing and establishing procedures and policies to implement new programs and/or activities and in formulating new program policies, procedures and standards.
• Develop and deliver comprehensive user training programs and technical resources, establishing best practices for faculty and staff university-wide.
• Research and interpret Slate updates and industry trends to recommend and implement proactive system changes.

Data Management and Reporting Tasks (40%):

• Monitor and track student eligibility in programs supported by Enrollment Communications.
• Evaluate system performance and identify long-term enhancement opportunities, providing specialized consultation to leadership on CRM scaling and optimization.
• Formulate and enforce data governance policies and procedures to ensure institutional accuracy, security, and regulatory compliance.
• Complete data entry, and ensure data integrity in CRM, and other university systems used.
• Conduct data analyses and produce reports to support data-informed decision-making, offering strategic recommendations to university leadership and stakeholders.
• Consult with various stakeholders to identify and resolve complex data needs, designing custom reporting and analytics solutions to support their unique objectives.

Project Management and Organizational Leadership Tasks (10%):

• Lead in the execution of Slate-related projects, establishing timelines, monitoring progress, and resolving technical bottlenecks independently.
• Represent Enrollment Services on university-wide committees and special projects, providing expert insight on enhancing the student experience and enrollment growth.
• Coordinate with Financial Aid, Records, IT, and Institutional Effectiveness to lead the successful integration and adoption of CRM tools across the institution.

Other Responsibilities Tasks (10%):

• Anticipate and resolve complex program issues, acting as a lead problem-solver for the Enrollment Communications team.
• Contribute to a positive, high-performing, team-oriented office culture.
• Other duties as assigned.

To apply, visit https://jobs.ewu.edu/jobs/program-specialist-3-c98986-cheney-washington-united-states