About the role

Make a difference to the student experience

We are looking for a proactive and organised Programme Administrator to join our Programme Operations team on a permanent basis. This is an excellent opportunity to contribute to the smooth running of academic programmes and support the delivery of a high-quality experience for our students.

Our Programme Operations team provides an integrated, responsive service to support the effective delivery of courses across the University. You will work closely with academic colleagues, professional services teams and sometimes students, providing administrative support to a range of course-related processes and queries.

What you’ll be doing

In this varied and fast-paced role, you will:

• Provide day-to-day administrative support for academic programmes
• Act as a point of contact for students, responding to enquiries via email, telephone, online platforms and in person
• Liaise with academic staff, professional service teams, partner organisations & others
• Contribute to service improvement by identifying more effective ways of working
• Help deliver University-wide events such as enrolment & graduation

Why join us?

• Be part of a supportive, professional team dedicated to student success
• Gain valuable experience within a complex and rewarding higher education environment
• Contribute to an inclusive, values-driven organisation that celebrates diversity & sustainability

If you're passionate about delivering high quality customer focused administration in an education environment then we'd love to hear from you.

If you would like an informal conversation about the role before applying please contact: Emma Jackson, Programme Operations Manager – ejackson@bournemouth.ac.uk

This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position.

This role is part-time (0.5 FTE). Flexibility will be required during peak periods.

About the department

Our Academic Services department is made up of experts in student records, course administration, academic quality, and library and learning services. Academic Services creates an enabling academic environment, which shares expertise, builds capabilities and inspires stakeholders through sector leading, user centred processes and outstanding service delivery.

About us

Bournemouth University’s vision is worldwide recognition as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice.