"PROGRAMMER/ANALYST"

Programmer/Analyst (Facilities Information Technology)

The primary accountabilities below are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties.

Description

Provides support for the analysis, design, estimates, development, documentation, testing, and implementation of new computer programs. Provides maintenance and support for programs within existing systems. Liaison with user, technical support, training, and operations personnel. Provides technical and administrative support to the department. This position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training such as Health Insurance Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an annual basis.

ESSENTIAL JOB FUNCTIONS TO INCLUDE:

• Leads the implementation, development, and support of all assigned Facilities Applications
• Analyzes new and existing Applications for program enhancements, upgrades, etc., through workflow reconfiguration to meet customer needs. This will include utilization of SQL databases for developing relational database reporting to various application reporting of metrics and development of KPIs (and visualizations). This will then lead to the development of new workflows and modification of existing ones.
• Trains customers on utilization of Applications
• Documents process for ongoing support and utilization. This includes the development of training manuals and accurate documentation of any coding/script development.
• Troubleshoots and resolves system issues by developing code or scripts, and collaborates with the Application Support team as needed.
• Accurately documents system issues and provide well-researched solution recommendations to resolve technical problems efficiently.
• Performs other duties as assigned

KNOWLEDGE/SKILLS/ABILITIES:

• Experience with 4-D, eBuilder, TMA, or EnergyCAP is a plus but not required.
• Strong oral and written communication skills, with the ability to convey technical information effectively.
• Excellent interpersonal skills, fostering collaboration and positive working relationships.
• Expertise in virtualization technologies, including configuration and management.
• Knowledge of network security principles, ensuring secure system operations.
• Self-motivated and proactive, with a strong ability to manage tasks independently.
• Proficiency in Windows Server operating systems, including administration and maintenance.
• Detail oriented
• Organizational skills
• Dedicated to delivering exceptional customer service, ensuring reliable technical support and effective problem resolution.

Starting Hourly Rate: $47,665.00 - $60,000.00 (Commensurate with experience & qualifications)

QUALIFICATIONS:

Bachelor's degree in Computer Science, Information Systems or related field required. Work experience may substitute for education requirement.

Experience with one or more high-level programming languages, coupled with a strong understanding of computer hardware and software principles. Proven ability to interface effectively with users, providing technical support and ensuring smooth system functionality.

Preferred experience with:

• Relational databases (SQL, MySQL, PostgreSQL)
• Programming or scripting languages (Python, PowerShell)
• Solid grasp of core IT concepts (networking, operating systems, user account management)
• Experience gathering requirements and translating business needs into technical solutions
• Knowledge of software implementation best practices, including testing, change management, and training
• Familiarity with system integration concepts and APIs

Independent Judgement/Problem Solving

Carries out duties within the scope of University policies and procedures. Analyzes problems, adapts guidelines, and exercises independent judgment within accepted practices. Makes recommendations that impact policies, procedures, and practices referring exceptions to the supervisor.

Customer Service Relationships

Handles challenging customer situations with tact and diplomacy. Uses advanced interpersonal and communication skills to build relationships. Finds creative solutions to meet customer needs.

MVR:

Driving record should meet University underwriting guidelines to drive vehicle in performance of University business. Current underwriting guidelines include possession of a valid driver's license, issued in the United States; at least 21 years of age; at least three years of driving experience; maintain an acceptable Motor Vehicle Record (MVR).

PERSONAL:

Possess the necessary physical requirements, with or without the aid of mechanical devices, to safely perform the duties and responsibilities of this position to include:

• Lifting and carrying a minimum of twenty (20) pounds
• Climbing stairs
• Performing tasks requiring bending, standing, stooping, kneeling, and extensive walking significant distances between and within buildings on campus.
• Working in confined spaces.
• Working within extreme temperature ranges.

Incomplete job profiles will not be processed. Please be certain to showcase depth and breadth of experience, as it relates to the needs of this job announcement.

For more information about UAB Facilities, please visit: http://www.uab.edu/facilities/.

About University of Alabama, Birmingham

Known for its innovative and interdisciplinary approach to education at both the graduate and undergraduate levels, the University of Alabama at Birmingham, a part of the University of Alabama System, is an internationally renowned research university and academic medical center with more than $715 million in annual research funding and an economic impact on the state exceeding $12.1 billion a year. UAB is Alabama’s largest employer, with some 28,000 employees, and was named Forbes’ No. 1 Large Employer in the United States in 2021. UAB enrollment surpassed 21,500 for the fifth consecutive year in fall 2022. The university offers more than 180 degree programs in nine schools and one college. The pillars of UAB’s mission include education, research, innovation and economic development, community engagement and patient care. Learn more at www.uab.edu.