SUMMARY:
Customer Service Support- counter, phone, mail, filing, data entry for IVC Student Inquiry Log spreadsheet, assist students with application process, assist with other office projects and events as assigned.

QUALIFICATIONS

Knowledge:

Demonstrated ability to communicate effectively, both verbally and in writing.
Basic organizational skills with attention to detail and accuracy.
Basic proficiency with Microsoft Office applications (Word, Excel, Outlook) or similar software.
Basic office practices, procedures, and equipment.
Customer service principles and telephone communication etiquette.
Data entry and recordkeeping practices.

Ability to:

Manage multiple tasks and meet deadlines in a structured environment.
Follow established procedures and scripts while maintaining a professional and courteous demeanor.
Communicate clearly and effectively with diverse populations.
Provide courteous and professional service via phone and electronic communication.
Accurately enter and maintain data in spreadsheets and databases.
Work independently and collaboratively in a team environment.
Maintain confidentiality of student and institutional information.
Maintain sensitivity to and understanding the diverse academic, socioeconomic, cultural, and ethnic backgrounds of students, including veterans and military families.
Report to work on a regular and consistent basis, as scheduled, to assigned job.

SUMMARY:
Customer Service Support- counter, phone, mail, filing, data entry for IVC Student Inquiry Log spreadsheet, assist students with application process, assist with other office projects and events as assigned.

QUALIFICATIONS

Knowledge:

Demonstrated ability to communicate effectively, both verbally and in writing.
Basic organizational skills with attention to detail and accuracy.
Basic proficiency with Microsoft Office applications (Word, Excel, Outlook) or similar software.
Basic office practices, procedures, and equipment.
Customer service principles and telephone communication etiquette.
Data entry and recordkeeping practices.

Ability to:

Manage multiple tasks and meet deadlines in a structured environment.
Follow established procedures and scripts while maintaining a professional and courteous demeanor.
Communicate clearly and effectively with diverse populations.
Provide courteous and professional service via phone and electronic communication.
Accurately enter and maintain data in spreadsheets and databases.
Work independently and collaboratively in a team environment.
Maintain confidentiality of student and institutional information.
Maintain sensitivity to and understanding the diverse academic, socioeconomic, cultural, and ethnic backgrounds of students, including veterans and military families.
Report to work on a regular and consistent basis, as scheduled, to assigned job.