"Prospective Postgraduate Student Support Officer"

Job Description

PRIMARY DETAIL

• $86,087 per annum (HEW Level 5), plus 17% Super and annual leave loading
• Full-time, continuing role
• Based at Macquarie University, Wallumattagal Campus, Dharug land, North Ryde

About the role

Are you passionate about higher education and driven to connect future students with transformative learning experiences? We are seeking two Prospective Postgraduate Student Support Officers to join Macquarie University’s Future Students team and play a key role in shaping the postgraduate student experience.

As a Prospective Postgraduate Student Support Officer, you’ll be at the forefront of student engagement—providing tailored advice, nurturing leads, and delivering exceptional service to prospective postgraduate students. Your work will directly contribute to the University’s student recruitment and conversion goals, helping individuals take the next step in their academic journey.

What will you do?

• Engage with prospective students via multiple communication channels including phone, email, SMS and at recruitment events
• Build strong, trust-based relationships with prospective postgraduate students, providing individual guidance, conducting one-on-one consultations, applying a consultative approach to address objections and align solutions with individual goals.
• Support the Future Students team in delivering targeted initiatives such as events, outbound calling, and conversion campaigns to drive applications and enrolments.
• Build and maintain effective relationships with internal stakeholders (e.g. Faculties, Admissions, Scholarships) to enhance product knowledge and resolve complex enquiries and enhance prospective student experience.
• Analyse engagement data to generate insights and improve conversion strategies.
• Supervise and support casual staff within the Contact Centre.

This role is in the portfolio of the Future Students which coordinates the student recruitment strategy of the University and supports Faculties and other portfolios in their student recruitment activities, events, collaboration, and engagement.

If you’re ready to take on a rewarding role that contributes to the growth of Macquarie University’s student community, we’d love to hear from you!

About you

You bring experience in student recruitment, business development, or engagement, and you’re skilled at building meaningful relationships and guiding prospective students through complex decisions. You have a proven track record in managing and nurturing a pipeline of individual prospects, applying a consultative and student-centric approach to support conversion and drive enrolment outcomes.

How to apply

Please apply online and attach a cover letter addressing how you meet the selection criteria with your resume

Selection Criteria

• Degree in business, marketing, communications or equivalent and/or substantial relevant experience.
• Experience working in the higher education sector with an understanding of the prospective student experience in postgraduate and post experience courses.
• Experience working in student recruitment, business development and sales, with proven experience in influencing decision-making processes.
• Demonstrated ability in building and maintain effective relationships and work collaboratively with internal and external stakeholders.
• Experience working with, or contributing to, the development and execution of recruitment campaign initiatives within a collaborative and multi-stakeholder environment.
• Excellent interpersonal and communication skills (verbal and written).
• Strong analytical skills with experience in collating data and generating insights for reports and presentations for informed decision making.
• Experience working with Customer Relationship Management (CRM) systems.

Please note that this role requires criminal checks.

Role Specific Inquiries:

David Pereira, Manager Prospective Students at d.pereira@mq.edu.au

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

Why work at Macquarie

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Our prime location, we are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only are we close, take a look at our benefits on offer:

• 17% Superannuation
• Subsidised onsite parking options
• Flexible working options
• Training and professional development
• Purchased leave
• Onsite child care facilities
• Discounted health insurance (Medibank)
• Onsite vacation care
• Employee Assistance Program
• Subsidised membership at the Sport & Aquatic Centre
• Onsite GP, imaging & physio clinics