PS Patient Financial Advocate

Job Summary

Facilitates the resolution of funding issues for Prep clinic patients. Assists patients in collecting and completing the required documents needed to obtain state, or other third-party, financial assistance. Maintains on-going communication/education with physicians, case managers/case workers, and patients, regarding the status of funding. Works with Medical Director, physicians, and billing offices to determine cost estimates for procedures and coordinates patient access to scheduled procedures.

Responsibilities

Interviews and evaluates patients to determine eligibility for assistance programs and helps complete associated forms.
Explains topics of insurance coverage, treatment costs, prompt pay and/or financial hardship discounts to patients and/or family members during catastrophic or challenging life events which may involve, but are not limited to, death, amputation and disability.
Contacts appropriate agencies to obtain information and paperwork necessary to process patients' assistance applications. These resources can include state caseworkers, banks, Social Security Administration, employers, medical facilities, workers compensation administrators, insurance companies, and police departments.
Establishes and maintains a positive working relationship with patient to meet their needs, ensure process compliance, and resolve outstanding billing issues between physicians, hospitals and insurance companies.
Follows up with patients who do not qualify for outside assistance to determine financial hardship discount, charity write-offs and/or payment arrangements.
Confirms correct insurance information and coordinates efforts with various teams for correct and timely billing.
Prepare and process monthly payments for related care provided by the Free Prep clinic.
Coordinates Certificates of Medical Necessity, determines and collects payments due prior to procedure, and communicates ineligibility to physicians and patients when necessary.
Determines third-party liability in cases of injury/assault and initiates and amends hospital and attorney liens.
Initiates claim process with third-party payor (i.e.: auto insurance company, worker's compensation) on behalf of patient when appropriate.
Schedules intake appointments for new patients and updates patient demographics and registration information as needed.

Work Environment and Level of Frequency that may be required

Nearly Continuously: Office environment. Seldom: Infectious disease, oils (there is air or skin exposure to oils or other cutting fluids).

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking, standing, sitting. Seldom: Bending, reaching overhead.

Minimum Qualifications

Four years experience with medical accounts receivable, insurance claims, or equivalency (one year of education can be substituted for two years of related work experience); Familiarity with commercial or government billing requirements, Health Care Financing Administration (HCFA) regulations, and customer service practices and; Basic knowledge of accounting principles, word processing, spreadsheets, and demonstrated human relation and effective communication skills. Comprehension of Medicaid eligibility guidelines and bilingual language (Spanish) skills may be preferred. This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

University of Utah

Salt Lake City, UT 84132, USA

"PS Patient Financial Advocate"

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