P/T IT Support Services - Automation Support Assistant

P/T IT Support Services - Automation Support Assistant

Company: Utah Tech University

Category: IT Support and Training

Type: Adjunct/Part-Time

Salary: $13.00 Hourly

Location: St. George 84770, UT

Job Type: Part-Time Staff

Job Number: 26HRL999-49

Division: Administrative Affairs

Department: Information Technology Services

Opening Date: 04/14/2026

Position Announcement

Utah Tech University seeks a part-time Automation Support Assistant to support operational improvement efforts within IT Support Services. This position assists with forms and workflow automation, documentation, training, and end-user support, while also helping evaluate and apply AI tools and AI-assisted methods that improve efficiency, service delivery, communication, and internal processes across IT and the university.

The successful candidate will be adaptable, detail-oriented, and effective in both technical and user-facing work. Prior experience with a specific forms or workflow platform is not required. Training will be provided.

Responsibilities

• Assist with the development, maintenance, testing, and support of forms and workflow automations
• Learn university business processes and help translate operational needs into effective workflow solutions
• Identify opportunities to simplify, standardize, and improve existing processes and workflows
• Assist with troubleshooting issues related to forms, approvals, and workflow steps
• Explore, evaluate, and compare AI tools and AI-assisted methods for practical use in IT operations and university processes
• Support the use of AI for activities such as documentation, communication, analysis, troubleshooting, drafting, and process improvement
• Review and validate AI-generated content before operational use or distribution
• Document findings, recommendations, and effective practices related to AI-enabled work
• Create and maintain user guides, knowledge base articles, process documentation, and training materials
• Provide support to end users with questions related to forms, workflows, and assigned systems or tools
• Assist with training and outreach efforts that help employees make effective use of existing and newly introduced tools, processes, and resources
• Help employees better leverage current systems, approved solutions, and established workflows to improve efficiency and effectiveness
• Support pilots, demonstrations, and small-scale evaluations of emerging technologies and solutions

Qualifications

Minimum Qualifications

• High school diploma or equivalent
• Demonstrated ability to learn new systems, software, and technical processes quickly
• Experience using AI tools such as ChatGPT, Copilot, Claude, Gemini, or similar platforms for writing, research, analysis, coding, project work, or problem solving
• Strong written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to explain technical or process-related information clearly and professionally
• Ability to work independently and manage assigned responsibilities effectively

Preferred Qualifications

• College coursework, current enrollment, or other relevant experience in information technology, business, communication, or a related field
• Interest in automation, process improvement, AI tools, workflow systems, or user support
• Experience developing documentation, guides, or training materials
• Experience with forms platforms, workflow tools, spreadsheets, no-code or low-code systems, or similar technologies
• Experience assisting others in learning a process, system, or technical tool
• Experience in higher education, customer service, or IT support

Knowledge, Skills, and Abilities

• Strong problem-solving and analytical skills
• Ability to learn quickly and apply feedback effectively
• Ability to balance technical responsibilities with customer-focused support
• Ability to assess AI-generated information for accuracy, usefulness, and appropriateness
• Ability to identify practical solutions that improve services and processes
• Ability to maintain professionalism and discretion when working with university systems and information

Supplemental Information

POSITION DETAILS, COMPENSATION AND BENEFITS: Part-time hourly staff (20 hours per week) position with a flexible schedule based on department needs and candidate availability. Hourly rate of $13.00/hr.; Free access to Employee Assistance Program thru Blomquist-Hale and HPC Fitness Center/Recreation facilities; see https://humanresources.utahtech.edu/newemployee/getting-started/new-trailblazers/for a list of part-time staff employee benefits.

ELECTRONIC APPLICATION PROCEDURES: Submit application materials (including resume contents and contact information for three professional references) and upload cover letter electronically. Applications will be reviewed as they are received; position open until filled. If, because of a disability, you need special services or facilities in order to submit your application materials for this position, please call the Human Resources Office at (435) 652-7520.

Benefits

Utah Tech University offers a variety of miscellaneous benefits and discounts to employees, both for use on-campus and off-campus.

• Employee Assistance Program
• Human Performance Center Access (HPC)
• Booth Wellness Center Workshops
• Employee Assistance Program (EAP) Wellness Workshops
• Additional Benefits and Discounts
• Utah Tech Staff Association Scholarship
• Professional Development Fund

No other benefits are offered for this position.