Description:
Summary of the Position:
Provide superior customer service by ensuring food quality is always to the Pelican excellence Standard, is presented in a timely fashion, politely, and correctly. Maintain a clean, stocked, and presentable service area for guests Maintain a positive and communicative work environment with fellow team members to ensure guests receive a favorable experience and develop returning clientele.
Key Accountabilities:
- Responsible for providing exemplary guest service and communicating effectively and efficiently with team members.
- Understands the importance of being hospitable, friendly, and communicative with guests to ensure a positive dining experience at the Pelican.
- Communicates effectively with team members to streamline communication about any ticket issues, food changes or 86’d items during service.
- Responsible for ensuring food gets delivered correctly to guests and to communicate with team members immediately should anything be incorrect.
- Responsible for maintaining a clean and safe work environment and maintaining upkeep of stocked items in condiment stations, restrooms, dining areas, and passthrough.
- Pre-bussing tables as needed
- Assist dish operator as needed
- Able to work in a fast-paced environment and remain calm with any unforeseen changes.
- Assists other service personnel as needed.
- Performs all duties in accordance with the Family of Companies and Pelican customer service standard.
- Maintains general knowledge and provides information to guests of Pelican menu items, events, community involvement.
- Understands all kitchen systems, including KDS screen
- Ability to efficiently and effectively keep food organized in window while waiting for complete order to finish
- Vast knowledge of menu allergies
Preferred Skills and Experience:
· One year restaurant experience preferred
· Understanding of restaurant health and safety rules
· Excellent communication skills
· Oregon Food Handler’s card
· Physical endurance to move quickly and carry large trays
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