Public Safety Dispatcher (5216C), University Police - 83592
About Berkeley
At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
Departmental Overview
The University of California Police Department provides a full range of law enforcement services in support of the academic and public service missions of the University of California, serving a diverse community of more than 43,000 students and 14,000 faculty & staff in the vibrant City of Berkeley, at the heart of the San Francisco Bay Area.
Position Summary
Under general supervision, incumbents receive and relay calls for assistance via telephone, radio, and computer terminal; answer and/or redirect calls for information; establish priority and dispatch emergency calls; monitor, acknowledge, and input computerized alarm data; monitor and respond to video display activity; track and document all related activities; access, report, and update automated criminal records; receive, dispatch, and maintain hard copy records; research and compose reports and communications equipment as required.
Incumbents may also handle direct citizen requests and staff mobile and remote communications command posts during special events and emergencies.
Application Review Date
The First Review Date for this job is: 2026-01-22. This is an ongoing hiring process with multiple positions available. Applications will be regularly assessed, and hiring will occur at various points throughout the year. The job listing will remain open for as long as applications are accepted.
Responsibilities
- Public Safety Dispatchers, working in campus safety communications centers, receive calls for assistance and information; dispatch police, emergency medical aid and fire response; provide related automated data search and entry; monitor various alarm systems; and track and document field unit activities and locations.
- Public Safety Dispatchers typically answer telephones, respond to analog and digital alarms, operate a variety of two-way, multi-frequency radio equipment to dispatch and communicate with police officers, emergency medical personnel, fire fighters, hazardous material response teams, parking enforcement officers, community service officers, and civilian department employees.
- Dispatchers are responsible for assessing the nature and priority of calls for assistance, determining and assigning the appropriate resources, tracking and documenting the resulting response and disposition on both hard copy and computerized media.
- Dispatchers research and report automated and hard copy records relating to public safety operations, input and update local, state and Federal criminal records, maintain security of confidential records, purge and destroy confidential records in accordance with law, compile and maintain resource files, develop, apply and update training manuals and records and train and evaluate staff members. (Training-related duties are only for designated/assigned trainers).
Required Qualifications
- Applicants for positions in the Public Safety Dispatcher series are expected to possess the skills, knowledge, and abilities essential to the successful performance of the duties assigned to the position.
- Minimum qualifications for Public Safety Dispatcher include satisfactory completion of a POST- certified, 120-hour Public Safety Dispatchers' Basic Course within 12 months of the date of hire; undergo a thorough background investigation; an evaluation of oral communication skills; the completion of 12 months' probation; and the completion of a medical examination.
- Applicants must obtain a passing score on either the POST Written Dispatch test or the CritiCall Dispatch test.
- Must complete the Public Safety Dispatchers' Basic Course and obtain certification.
- High school diploma and/or equivalent certification/experience/training.
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