Qualification Specialist

Job Details

Job Type Full-Time
Job Number 00830
Division Staff
Closing Date Continuous
Opening Date 04/01/2026
Academic Year Qualification Center (3113)
Location 1 College Circle, Bangor, ME
Department Qualification Center (3113)

Description

The Qualification Specialist plays a critical role in identifying, qualifying, and nurturing prospective students through the early stages of the admissions process. This position is responsible for engaging prospective students through personal outreach including phone calls, emails, and text messages, with the goal of encouraging application completion. The Specialist is a front-line representative of the University and is expected to meet specific outreach and conversion goals. This is a results-oriented role with direct impact on enrollment outcomes, distinct from general customer service or switchboard functions.

Example of Duties

• Proactively contact new inquiries through multi-channel outreach (phone, email, text) following a structured communication plan
• Qualify prospective students by gathering relevant information and assessing readiness to apply
• Assist applicants in overcoming common barriers to application completion through strategic support and encouragement
• Provide consistent follow-up and support to encourage application completion.
• Maintain detailed records of interactions and outcomes within the CRM system.
• Collaborate closely with admissions counselors to ensure seamless handoffs and support applicant movement through the enrollment pipeline.
• Meet or exceed individual outreach and enrollment conversion goals.
• Serve as an ambassador of the institution's brand and mission during all outreach activities.
• Maintain a professional, positive, and team-focused approach to the position.
• Maintain confidentiality of records and information (FERPA Compliance).
• Maintain accurate student records.
• Maintain knowledge of all University policies and procedures, grounds and facilities, registration process, and all services provided at Husson University.
• Ability to work evenings and weekends.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required; college coursework or degree preferred.
• Experience in admissions, sales, customer engagement, or a related field desired.
• Strong written and oral communication skills.
• Outstanding interpersonal skills and the ability to build rapport quickly.
• Demonstrates professional demeanor and ethical behavior while representing the institution.
• Ability to work collaboratively as a member of a close and integrated team of online professionals.
• Ability to interpret and carry out University policies and procedures.
• Comfortable working in a goal-driven environment.