Job Details Overview Working under the direction of the Entity Chief Quality Officer, and in collaboration with ForHealth Consulting operational
leaders and enabling partners, the Quality Director will foster a quality culture within the organization by leading organizational quality and healthcare operations projects with a critical focus on internal quality and process improvement, and external client engagements. The Quality Director will lead business units in evaluating quality processes and identifying opportunities for improvement, drive continuous improvement initiatives, and participate in healthcare operations consulting services, including healthcare quality, regulatory and accreditation consulting. Responsibilities Internal Quality Processes & Performance Improvement Lead entity-wide quality initiatives, focusing efforts on quality/process improvement processes which improve business outcomes and ensure consistent, high-quality delivery of products and services for both internal and external clients. Partner with operational leaders to develop and implement operational strategies and tactics to improve the outcomes desired. Lead quality transformation initiatives across the organization by leveraging change management and process improvement best practices. Oversee and monitor identified initiatives, programs, and achievements, in the areas of operational effectiveness and other related quality areas. Lead internal root cause analysis (RCA) investigations and drive sustainable corrective actions to mitigate organizational risk. Serve as an internal quality expert in the areas of regulatory, process improvement, high reliability, and performance monitoring. Lead development of identified business unit-specific quality programs to include data collection, aggregating and analyzing data, policies, and procedures development (as needed) and establishment of key performance indicators/quality metrics, to facilitate ongoing quality monitoring at the local level. Manage quality plan development and the implementation of quality and process improvement efforts designed to improve performance. Partner with digital solutions leadership to identify and understand emerging technologies that enhance quality operations or workflow efficiencies. Use quality-related tools and strategies such as root cause analysis, process mapping to generate learning for use in systemic quality improvement. Provide coverage in the absence of the ECQO on critical projects and operational initiatives. External Client Engagement Subject Matter Expertise Serve as a healthcare operations consultant and provide identified products and services to external ForHealth clients. Provide subject matter expertise for quality, safety, regulatory and accreditation readiness. Identify opportunities to cross or upsell with existing client organizations. Qualifications Bachelor’s degree in healthcare administration, public health, health services, or a related field 3-5 years experience in healthcare quality assurance and quality improvement. In-depth knowledge of knowledge of external quality standards. Ability to analyze and resolve complex issues. Demonstrated ability to utilize evidence-based frameworks and methodologies to drive continuous improvement Additional Information Preferred Qualifications: Licensed or registered healthcare clinician in nursing, allied health, medicine, or related clinical fields Experience with Centers for Medicare & Medicaid Services (CMS) conditions of participation for acute care hospitals, long term care facilities, and other related healthcare settings as well experience working with federal and state regulatory and quality standards across healthcare settings; knowledge of standard survey processes for same. Current knowledge and experience in working with accreditation programs in healthcare. Organization Realize Your Opportunities – A Career at UMASS Medical School Inside Workings at UMASS Medical School The University of Massachusetts Medical School (UMMS), the Commonwealth's only public medical school, is proud of our role in serving the people of Massachusetts. Although, its the inside workings of UMMS that makes the difference. Mission and Culture We’re serious about our mission and about our people. Real World Impact - Our people get excited about our mission of real-world impact in health sciences education, research and public service. International Prominence and New Opportunities - As this institution has grown to national – and international – prominence, we’ve found new opportunities to train tomorrow’s physicians, nurses and scientists, discover causes of and cures for disease and help improve the quality of health care. Deep Commitment - With our clinical partner, UMass Memorial Health Care, and our other teaching affiliates, we share a deep commitment to national distinction in patient care. Valued Partnerships – UMMS partners with Commonwealth Medicine, the health care consulting arm of UMMS. Also, UMMS partners with MassBiologics in scientific collaborations, technology management and creating partnerships for the development of products for the benefit of patients. These valued partnerships help us to provide services and programs to help meet our needs at UMMS and the public. Proud Contributors - People at UMMS enjoy the feeling of going to work every day knowing what they do is truly important and worthwhile. Complementary and Inseparable - These varied parts of our mission and culture are complementary and inseparable. Careers UMMS, the state’s first and only public academic health sciences center, educates physicians, scientists and advanced practice nurses to heal, discover, teach and care, with compassion. UMMS is a world-class institution with opportunities to match. Competitive Compensation – UMMS offers salaries that are competitive with Worcester-area employers. When combined with our generous benefits, perks, and paid time off, many job seekers are surprised to find a total rewards package that matches or exceeds their current situation. Targeted Hiring Process – At UMMS, there are actually multiple hiring processes for different segments of our workforce. In nearly all cases, UMMS hiring process is decentralized, with qualified candidates screened and referred to an academic officer or manager with hiring authority. 24/7 Access to Employment Opportunities – iCIMS is our online job search and application system. iCIMS is available 24/7 to provide you with a convenient and up-to-date view of the available employment opportunities across our campuses. Updates are made daily and include all faculty and non-faculty position listings from every school and department within the UMMS. When you identify a position you are interested in and qualified for, apply online. New opportunities become available frequently so it pays to check back often! Benefits With outstanding benefits, competitive pay, extensive learning opportunities, and a stimulating and attractive work environment, UMMS may be exactly the employer you’ve been looking for. Superior Benefits - UMMS offers a wide range of benefits and perks that invite comparison with the best employers in the Worcester area – and with academic institutions anywhere. UMMS provides superior medical and dental coverage for you and your family, fully funded retirement plans, generous time off, a Tuition Assistance Plan – and much more. People Centered - UMMS is an employer, but it is also a community. Its comprehensive medical and dental benefits, retirement plans, and even paid holidays reflect an institution built around people, with a deep respect for their differences and needs. Commitment to Healthy Living - UMMS provides resources to help you balance work and life and encourages healthy living through great programs and discounts for fitness, physical activity, weight management, nutritional counseling and general wellness available through our health insurance plans. Breadth of Offerings - Above all, the breadth of UMMS offerings set the School apart and makes it an environment favored by all sorts of smart, career-savvy people. Apply for a Job As an equal opportunity and affirmative action employer, UMMS recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. Online - To view all job opportunities and apply online, visit www.umassmed.edu/hr and click on the “Careers” tab. Start Now and Realize Your Opportunities! A History of Making Vital Improvements - UMASS Medical School Milestones 1962: Legislation establishes University of Massachusetts Medical School 1970: First medical students begin classes in Shaw Building 1974: First class graduates 16 MDs 1979: PhD program begins 1986: Graduate School of Nursing opens 1986: PhD program becomes Graduate School of Biomedical Sciences 1994: Graduate School of Nursing initiates PhD program 1998: UMass Clinical System and Memorial Health Care merge to form UMass Memorial Health Care 2001: Lazare Research Building opens 2002: Campus Modernization begins on the University Campus 2004: Graduate Entry Pathway Program established at the Graduate School of Nursing 2005: PhD Program in Clinical & Population Health Research established at the Graduate School of Biomedical Sciences 2005: Massachusetts Biologic Laboratories opens new manufacturing and filling facility in Mattapan 2006: Craig Mello, PhD, Blais University Chair in Molecular Medicine and Howard Hughes Medical Institute Investigator, is awarded the Medical School's first Nobel Prize. Dr. Mello shared the 2006 Nobel Prize in Physiology or Medicine with Andrew Fire, PhD, of Stanford University, for their discoveries related to RNA interference. 2007: Michael F. Collins, MD, is named chancellor and Terence R. Flotte, MD, is named dean of the School of Medicine. 2009: Groundbreaking for the Albert Sherman Center, a 500,000-square-foot research and education facility slated for completion in 2012. 2010: Ambulatory Care Center opens 2012: The Albert Sherman Center, a 500,000-square-foot research and education facility, completed and opens
