General Description
Support, maintain, and continuously improve a certified Quality Management System (QMS) that meets customer, regulatory, and industry requirements. Drive quality system effectiveness through audits, data analysis, corrective actions, and cross-functional collaboration while supporting initiatives that reduce scrap, minimize downtime, improve efficiency, and ensure customer satisfaction.
Responsibilities
- Maintain compliance with third-party certifications, customer-specific requirements, and applicable industry standards, including ISO 9001 and IATF 16949.
- Develop into the Quality Management Representative role and support ongoing QMS administration and effectiveness.
- Plan, conduct, and analyze internal audits; monitor performance metrics; prepare reports and presentations; and recommend improvement strategies.
- Develop, revise, and control quality procedures, work instructions, control plans, forms, and other quality documentation.
- Manage the QMS document control process and internal audit program.
- Collaborate with Production, Engineering, Maintenance, Supply Chain, and other departments to ensure compliance with corporate, customer, and regulatory requirements.
- Support root cause analysis, corrective action activities, and continuous improvement initiatives.
- Participate in and facilitate meetings related to quality performance, customer concerns, audit findings, and process improvements.
- Review and approve quality-related documentation and changes affecting controlled processes.
- Identify potential sources of product contamination and implement preventive measures to mitigate quality risks.
- Monitor housekeeping and workplace organization practices to support product quality, operational efficiency, and contamination prevention.
- Promote compliance with Environmental, Health & Safety (EHS) policies, energy conservation initiatives, and recycling programs.
- Support customer audits, third-party audits, and certification activities.
Job Requirements
Experience and Education
- Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical field preferred.
- Minimum of four (4) years of experience in Automotive Quality Assurance, Quality Control, or Quality Systems.
- Experience working within an ISO 9001 and IATF 16949 certified manufacturing environment.
Knowledge, Skills and Abilities
- Working knowledge of:
- ISO 9001 and IATF 16949 requirements
- Internal auditing techniques
- APQP (Advanced Product Quality Planning)
- PPAP (Production Part Approval Process)
- MSA (Measurement System Analysis)
- SPC (Statistical Process Control)
- Gage capability studies
- FMEA (Failure Mode and Effects Analysis)
- Control Plans
- Corrective and Preventive Action systems
- Contamination Prevention and Risk Management
- Proficient in Microsoft Excel, PowerPoint, and other business reporting tools.
- Strong analytical, problem-solving, and organizational skills.
- Ability to interpret technical specifications, procedures, manuals, drawings, and customer requirements.
- Excellent verbal and written communication skills with the ability to effectively interface with customers, suppliers, management, auditors, and team members.
- Ability to prepare and deliver professional reports, presentations, and quality analyses.
- Proficient in Microsoft Excel, PowerPoint, and other business reporting tools.
- Strong analytical, problem-solving, and organizational skills.
- Ability to interpret technical specifications, procedures, manuals, drawings, and customer requirements.
- Excellent verbal and written communication skills with the ability to effectively interface with customers, suppliers, management, auditors, and team members.
- Ability to prepare and deliver professional reports, presentations, and quality analyses.
Physical Requirements
- Ability to stand or walk for approximately 2-3 hours per day and remain seated for extended periods while performing administrative duties.
- Ability to occasionally lift up to 50 pounds.
- Frequent use of hands and arms for inspections, documentation, data entry, and computer-related tasks.
- Requires sustained visual and mental concentration to perform detailed quality analysis and auditing activities with a high degree of accuracy.
Additional Requirements
- Ability to make independent decisions using established procedures, standards, and sound professional judgment.
- Available for occasional travel to suppliers, customers, or corporate locations as required.
- Demonstrated commitment to continuous improvement, customer satisfaction, and quality excellence.
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