- Reference number: 26367
- Term: Fixed, full-time basis for 3 years
- Remuneration: $172,761 to $193,229 pa (HEW10) (inclusive of $145,985 to $163,281 salary pa, 17% superannuation and 17.5% recreation leave loading)
- Location: Gardens Point (hybrid option available)
- Open to: Applicants who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.
Who are we looking for?
We are seeking a Senior Case Management Consultant to join Equity, People Services, Administrative Division.
The Senior Case Management Consultant provides specialist advice and leadership of the case management of complex interpersonal grievances, complaints and investigations, with a primary focus on student gender-based violence matters. The position provides high-level advice on policy, legislative and procedural matters, and prepares a range of correspondence, reports and other documentation for internal and external stakeholders. The role liaises and works closely with senior leaders across the University, including the Complaint Safety and Support Triage Services, and with relevant external agencies and organisations. The incumbent is expected to contribute to consistent University-wide practice, and to support a strategic and coordinated response to complex complaint and conduct matters.
We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.
About us
QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.
Equity aims to ensure that our students and staff mirrors the diversity of the community outside the university, and that all students and staff thrive, regardless their background. The Department oversees a wide range of equity, diversity and inclusion strategic programs, projects and initiatives which promote respectful campus culture. The Respect and Safety Team, within the Equity Department, consists of a Program Coordinator and a small team of Partners who provide frontline specialised support, safety and risk planning to students. The implementation of the National Higher Education Code to Prevent and Respond to Gender-Based Violence introduced significant and mandatory compliance obligations upon the University. To assist in the discharge of these obligations, the Respect and Safety Team leads university-wide prevention activities and responds to student disclosures and complaints/formal reports relating to harassment, threatening behaviours and violence.
What you need to succeed
- Education, training and/or experience equivalent to postgraduate qualifications in Law, Human Resources, Industrial Relations or a related field, together with extensive relevant experience.
- Proven experience providing high-level advice in a complex organisational environment, including governance, policy interpretation, institutional compliance and collaborative case management across multidisciplinary teams.
- Demonstrated capability to work effectively in a matrixed or cross-functional environment, aligning processes and advice across multidisciplinary teams.
- Demonstrated knowledge of, and ability to apply, relevant legislation, policy and contemporary practice relating to gender-based violence, discrimination, harassment and complaint resolution, preferably in a workplace or industrial relations context.
- Highly developed analytical, problem-solving and report-writing skills, with the ability to exercise sound judgement in complex and sensitive matters.
- Advanced communication, negotiation and conflict resolution skills, with the ability to influence, advise and communicate effectively with diverse audiences, including senior leaders, on complex interpersonal matters.
- Demonstrated experience applying people-centred, trauma-informed and procedurally fair approaches to complaints processes, case management and investigations.
- Demonstrated commitment to Indigenous Australian engagement as well as equity, diversity and inclusion.
Life at QUT
We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:
- A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
- Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
- Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super).
- Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
- Purchased Leave Scheme - up to 8 extra weeks.
- Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
- Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
- Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
Explore more benefits of life at QUT.
Belong at QUT
We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.
As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.
We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.
At QUT, diversity is not just embraced—it's celebrated. See our commitment
How to Apply
Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.
Find out more about this position and submit your application by clicking 'Apply' or the link below.
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Job opens: 13-Jul-2026
Applications Close: 27-Jul-2026 at 11.30pm
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