Racquet Sports Front Desk Staff

Job Description Summary

This position is necessary to provide the operational support to safely, and efficiently manage the day to day operations of Penn Racquet Sports facilities.

Job Description

Responsibilities:

• Respond to inquiries about memberships, private lessons, clinics, programs, junior clinics, and summer camp.
• Process payments accurately and efficiently.
• Assist members with navigating and utilizing the facility's app.
• Greet customers warmly and create a positive first impression.
• Continuously provide excellent customer service to address member needs and questions.
• Manage reservations for tennis courts, ensuring an organized schedule.
• Efficiently check in both visitors and members.
• Handle administrative tasks, such as data entry and record keeping.
• Oversee opening and closing procedures for the facility.
• Ensure a welcoming and organized front desk area.

Qualifications:

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Detail-oriented with excellent organizational abilities.
• Customer service experience is a plus.
• Familiarity with tennis, squash and sports facilities is beneficial.