Receptionist for Community Life

The Receptionist for the Office of Community Life (OCL) provides administrative support to the OCL staff. The Receptionist is directly responsible to the Assistant Director of Community Life (ADCL) and the Directors of Community Life (DCL). The Receptionist is primarily responsible for welcoming and assisting students/guests, answering telephones, scheduling appointments, updating electronic files, keeping complete and accurate records, and maintaining compliance with FERPA regulations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide administrative support for the OCL staff.
• Answer phone calls and manage the Community Life inbox and staff calendars.
• Assist the ADCL with organizing events (room request/scheduling, setup, etc.).
• Scheduling meetings and student appointments.
• Sending/receiving mail.
• Having a working knowledge of connected offices (e.g., Counseling, Title IX, Shepherds, Residence Life, LUPD) and when to direct students to those offices.
• Organize and maintain the welcoming area (e.g., stock refreshments, organize supplies for staff, etc.).
• Attend departmental and other official Liberty University meetings as required.
• Contact and correspond with students and/or parents when warranted and email/document in accordance with the Family Education Rights and Privacy Act (FERPA).
• Process background checks and records requests.
• Serves as a Campus Security Authority and Title IX Responsible Employee as outlined by the Clery Act and Title IX policy.
• Work effectively as a team member, embracing and fostering the University’s mission.
• Other duties as assigned.

QUALIFICATIONS AND CREDENTIALS

Education and Experience

A Bachelor’s degree is preferred. A strong working knowledge of administrative and clerical procedures, computer and relevant software applications, and customer service principles and practices, and well-developed communication skills are required. Experience in student development or a related field is preferred.