Description
The Receptionist for the Office of Admission serves as the first
and most important point of contact for prospective students,
families, campus visitors, and university stakeholders. This
position requires a warm, professional presence, excellent
communication abilities, and strong organizational skills. The
ideal candidate will deliver an exceptional first impression while
efficiently supporting the administrative and event-related
operations of the Admissions Office.
Examples of Duties
- Greeting all guests in a courteous, professional, and welcoming
manner.
- Answer incoming calls with clarity and professionalism; respond
to general inquiries and route calls appropriately to Admissions
Counselors, Processors, Assistant Directors, or the Dean.
Maintain a helpful, positive demeanor in all in-person and
phone interactions.
Open, sort, and distribute incoming mail in a timely and
efficient manner.
Assist in the planning, preparation, and execution of
high-impact recruitment events.
Demonstrate strong punctuality, reliability, and attention to
detail in all duties.
Provide exceptional customer service to all visitors, students,
parents, and staff.
Remain composed and courteous under pressure, especially during
periods of high call volume or foot traffic.
Ensure a professional tone and polished appearance are always
maintained.
Typical Qualifications
- High School Diploma or equivalent.
- Exceptional verbal communication and interpersonal skills.
- Proven ability to multitask, prioritize responsibilities, and
remain organized in a fast-paced environment.
- Previous experience in a receptionist or customer service
role.
- Professional, approachable appearance and demeanor.
- Familiarity with college admissions processes or higher
education environments is a plus.
Supplemental Information
- Utilize Microsoft Office Suite (Word, Excel, PowerPoint,
Publisher) and DocuSign for routine clerical and document
management tasks.
- Navigate office systems, email platforms, and digital tools
with proficiency.