Receptionist

This is an exciting opportunity for a hospitality professional who enjoys working in a dynamic environment, delivering exceptional guest experiences and being involved in a broad range of hotel operations.

About the Role

As a receptionist, you will be one of the first points of contact for our guests and clients. You will play an important role in ensuring every guest receives a warm welcome, professional service and a positive experience throughout their stay.

Your responsibilities will include:

• Provide a warm, professional and welcoming experience to all guests, visitors and clients.
• Manage guest arrivals and departures, including efficient check-in and check-out procedures.
• Process reservations, amendments, cancellations and guest requests accurately.
• Respond professionally and promptly to guest enquiries in person, by telephone and via email.
• Process accommodation, restaurant and other guest payments accurately and in accordance with hotel procedures.
• Manage cash, EFTPOS and credit card transactions and complete required financial procedures.
• Maintain accurate guest profiles, reservations, records and documentation within the hotel PMS.
• Monitor and manage guest requests, ensuring they are followed through to completion.
• Liaise closely with Housekeeping, Food & Beverage, Functions, Maintenance and other departments to ensure smooth hotel operations.
• Assist with group bookings, conferences, functions and university-related accommodation requirements.
• Provide information to guests regarding hotel facilities, services, local attractions and transportation.
• Handle guest feedback and complaints professionally, escalating matters where appropriate and following through to resolution.
• Identify opportunities to enhance the guest experience and support repeat business.
• Maintain a high standard of presentation, professionalism and customer service at all times.
• Follow hotel policies, procedures and operational standards.
• Complete daily Front Office procedures, reports and administrative tasks accurately.
• Support night audit and financial reconciliation processes where required.
• Ensure appropriate security, emergency, WH&S and risk-management procedures are followed.
• Assist with general hotel operations and other reasonable duties as required.

ABOUT YOU

You are someone who believes the core of hospitality is customer service and possess a friendly and approachable manner. You are great at multi-tasking, have excellent verbal and written communication skills and can think on your feet to solve problems.

To be successful in this role, you will have:

• Demonstrated experience in a customer-facing or customer-service role (experience in hospitality or a related service industry is preferred).
• A genuine commitment to excellent customer service and the ability to remain calm and resolve problems in challenging situations.
• Strong organisational, time-management and attention-to-detail skills, including the ability to maintain accurate records and manage competing priorities.
• Strong analytical and problem-solving skills.
• The ability to work independently and collaboratively as part of a team.
• Experience handling cash, EFTPOS, credit card transactions and daily financial reconciliation.
• Proficient in the use of the Microsoft Office Suite of programs; experience using Opera Cloud PMS or another hotel property management system is highly regarded.

Previous hotel Front Office or Reception experience, including knowledge of reservations, check-in/check-out and Front Office procedures, as well as experience in a conference, events or functions environment is highly desirable.

The successful candidate must hold a current NSW Responsible Service of Alcohol (RSA) competency card and unrestricted full work rights in Australia, and will be required to undergo a police check.

Please note: This role requires the ability to work across AM, PM, weekend and occasional night shifts. Full flexibility is essential.

ABOUT US

Lakeside Hotel and Conference Centre is an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde.

The facility supports both University and non-University business and offers a diverse range of hospitality services, including an award-winning 4-star hotel, licensed bar, contemporary a la carte restaurant - Lachlan's, cafe and multipurpose function and conference facilities.

Benefits of Working for Lakeside Hotel & Conference Centre

This is an excellent opportunity to join a professional hospitality team within a unique university-based environment. You will have the opportunity to work across hotel accommodation, conferences, events, food and beverage and university-related business, providing a varied and rewarding hospitality experience. In addition to this, our benefits include:

• Complementary Macquarie University Sport & Aquatic Centre gym access
• Staff discounts at Campus Life operated hospitality and retail outlets
• Ongoing development and mentoring opportunities
• Generous leave entitlements
• Access to our staff wellbeing program and staff support services
• Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
• Access to discounted corporate health insurance and free employee flu shot program.
• Subsidised onsite parking options

How to Apply

If you are ready to deliver outstanding guest experiences and join a supportive team, APPLY NOW with your CV and cover letter addressing your suitability against the role requirements/ criteria above as part of the online application process.

For role-specific queries, contact Saad Khan, Hotel Front Office Manager at s.khan@mq.edu.au.

Applications Close: Sunday 18 October 2026 at 11:59 p.m. (AEST)

If you require any support or reasonable adjustments during the recruitment process, please let us know.

Note: Applications will be reviewed as they are received and we reserve the right to progress or decline an application prior to the closing date, and/or remove the advert earlier than originally advertised, so early applications are encouraged.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.