"Records and Registration Coordinator"

Job Summary

Office of the Registrar is seeking a Records and Registration Coordinator to join the Office of the Registrar. Reporting to the Senior Associate Registrar for Systems and Technical Innovation and working under the direction of the Assistant Registrar, this position plays a key role in maintaining academic records, supporting registration processes, and providing direct service to students, faculty, and staff. The Records and Registration Coordinator ensures compliance with Title 5, CSU Executive Orders, and campus policies while serving as a resource for academic departments and administrative offices. This role requires strong attention to detail, independent judgment, and the ability to manage complex processes in a fast-paced environment.

Key Responsibilities

• Advise students, faculty, and staff on registration, academic records, and related policies
• Maintain, audit, and update permanent student academic records in PeopleSoft and related systems
• Resolve student registration issues, including holds, eligibility, reinstatements, and petitions
• Provide customer service and support through phone, email, chat, and in-person interactions
• Coordinate at least one special program or primary partnership (e.g., Dual Enrollment, Step-to-College, Open University, Transcript Services)
• Support campus events and outreach programs, occasionally requiring evening or weekend availability

Knowledge, Skills & Abilities

• Knowledge of clear, audience-appropriate communication practices for students, faculty, and staff, while maintaining a student-centered approach
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
• Strong written and oral communication skills
• Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
• Ability to understand students’ perspectives and empathize with their concerns
• Excellent customer service and public relations skills
• Ability to establish and maintain cooperative working relationships with faculty, staff, vendor partners, and the community
• Ability to rapidly acquire a general knowledge of the overall operation, functions, and procedures of the Office of the Registrar
• Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions
• Ability to remain open to feedback and suggestions from colleagues with regard to special programs/primary partnerships coordinated
• Ability to gain a working knowledge of the practices, procedures, and activities of the program to which assigned
• Ability to thrive in a position that requires attention to detail

Required Qualifications

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or in a job-related field. Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job-related field may be substituted for one year of professional experience.

Preferred Qualifications

• Bachelor’s Degree
• Two (2) years of work experience in higher education
• Experience interpreting/applying higher education law and policy
• Experience utilizing an SIS (like Banner, Colleague)
• Direct experience working in PeopleSoft Campus Solutions
• Experience in a student records or registrar’s office
• Direct experience in student records oversight in the CSU

Compensation

Classification: Student Services Professional II. Anticipated Hiring Range: $5,083/month. CSU Salary Range: $5,083/month - $7,228/month. San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume, Letter of Interest. All applicants must apply within the specified application period: September 26, 2025 through October 12, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel, jobs@sjsu.edu, 408-924-2252.