"Records & Enrollment Services Specialist"

Job Description

The Office of the University Registrar is looking for an individual to join our team as a Records & Enrollment Services Specialist. As the welcoming face of our dynamic office, you will play a pivotal role in delivering exceptional customer support and service. Joining our team means becoming a part of an inclusive and supportive work environment. You will have the opportunity to engage with a diverse range of individuals, learn from experienced professionals, and contribute to the success of both the office and the university.

Important Points

1. You will be joining the Office of the University Registrar: a department dedicated to assisting students in navigating their academic journey at Virginia Tech from admission to beyond graduation.
2. You will report directly to the Assistant Registrar for Records and Enrollment. This position is a university staff, regular, calendar-year staff appointment.
3. The ideal candidate for this position is:
   • Detail-oriented and committed to accuracy in all tasks.
   • Customer service focused, treating every interaction as an opportunity to build trust.
   • Team-oriented, actively supporting colleagues and contributing to a positive workplace.
   • Accountable, following through on commitments and adhering to established procedures.
   • Receptive to feedback, with a growth mindset and willingness to learn.
   • Adaptable, ready to take on new responsibilities.
4. You will have the chance to expand your knowledge of the university and pursue career advancement within the Office of the University Registrar.
5. The salary of this position is commensurate with experience up to an expected budget max of $42,918, accompanied by a comprehensive benefits package that includes health insurance, paid leave, and retirement options.

Required Qualifications

• Demonstrated ability to provide exceptional customer service with professionalism and courtesy in a high-volume environment
• Strong attention to detail with the ability to maintain accuracy under pressure
• Demonstrated ability to communicate effectively, clearly, and respectfully with a diverse range of individuals
• Ability to follow established policies, procedures, and directives with consistency and reliability
• Strong interpersonal skills, including the ability to work as a collaborative team member and receive constructive feedback openly
• Excellent organizational and problem-solving skills; ability to prioritize tasks and manage multiple responsibilities in a fast-paced office
• Proficiency with common office technologies, including data entry, word processing, spreadsheets, email, and internet navigation
• Prior office support experience in an academic or professional setting

Preferred Qualifications

• Experience with an academic database (such as Banner) or other large-scale relational database systems
• Previous receptionist or first-point-of-contact experience in an academic setting
• Familiarity with FERPA (Family Educational Rights and Privacy Act)
• Knowledge of university policies and procedures

Review Date

Review of applications will begin on Monday, October 27

Additional Information

The successful candidate will be required to have a criminal conviction check