Responsibilities and Duties
Provides customer service at the Registrar’s Service Center counter to students, faculty and campus community. Answers PeopleSoft inquiries; screens and responds to emails sent to the Records and Registration queue; answers phone calls and refers to appropriate departments; responds to online chat messages. Review and convert student records and transcripts from legacy student database systems into PeopleSoft and other student database systems. Coordinate with the technology team as needed to…
troubleshoot and resolve student record issues.
Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.
Qualifications and Skills
Required Qualifications:
- High School Diploma or GED
- Three years of experience providing administrative support
General knowledge of and skill in the practical application of generally accepted office practices and procedures. Ability to communicate effectively both orally and in writing. Ability to proofread and edit written documents. Skill in various computer software packages, such as word processing, spreadsheets, database and presentation programs, Internet, email and calendaring software. Ability to understand and follow oral and written instructions. Ability to interact effectively with internal and external parties in a courteous and efficient manner. Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Preferred Qualifications:
- Proficiency in PeopleSoft and Perceptive Content/ImageNow