Records Services Representative

Department Information

Optimizing our enrollment mix is crucial to the long-term viability of Indiana University (IU) Indianapolis. ... The Division of Enrollment Management and the Office of the Registrar seek an innovative and energetic individual to join our dedicated and talented team.

Job Summary

Department-Specific Responsibilities

• Provides critical frontline support for the Office of the Registrar through a variety of customer-service interactions (phone calls, e-mail, walk-ins, virtual appointments).
• Acts as the "face" of the Registrar's office, and serves as the initial point of contact for registrar-related inquiries from students, staff, and third-parties.
• Responds to all modes of client inquiry, serving as enrollment processor (updating student records in SIS), analyst, and problem solver for the IU Indianapolis community.
• Responsible for enrollment support, academic document creation and distribution, student record maintenance and document in-take and organization.
• Interprets, identifies, and reports trends that create administrative barriers, based on interactions with the student community and campus partners.

General Responsibilities

• Interprets and explains a wide range of university and governmental policies and procedures involving official records and/or student loans to students, faculty, parents, and the general public.
• Processes and maintains official records; answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
• May process, approve, and issue short term loans and/or official documents including transcripts, student loan deferments, and insurance forms after determining student eligibility.
• Responds to requests for information; determines appropriateness of release of information under well established university and federal policies; transmits information, if appropriate.
• Distributes and collects forms from walk-in clients; sets up staff appointments, if needed.
• Monitors any changes to student files; updates as new information is received. Develops and maintains files and databases.
• Responds to student inquiries regarding status of account. Provides technical direction to part-time student staff.
• May certify completion of degree requirements.